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Ravenbutt
Beginner
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Message 1 of 2

BT Infinity speed worse than my old, non-Infinity speed!

Hi everyone.

 

I recently upgraded from my standard broadband (Was getting roughly 4-5mbps) to BT Infinity 1. The activation date was a few days ago but my speed hasn't gotten any better, in fact, it's gotten worse, sitting at around 2mbps while I'm supposed to be getting 56mbps.

 

I contacted BT about this and they said this is normal during the first 10 days of activation, but I also read on these forums that the speed you're getting once your Infinity has been activated is generally the speed you'll get from then on.

 

Any help would be great, thanks. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: BT Infinity speed worse than my old, non-Infinity speed!

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Then, if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post lines 1-12
 
Could you please post the results from the BT Wholesale speed checker, including the further diagnostics.
 
 
 

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