My BT Infinity Line is performing really poorly. Logging a ticket results in a request that i should use BT chat then directs to a page with no option to select a chat, just repeat the test/triage process! So infuriating.
Stats from my router, show poor Noise, Attenuation and LPR performance.
Can anyone suggest why this might be happening. I suspect damage to a cable, but would like someone to check that there isn't a different cause.
Thanks in advance.
Your stats don't show dsl connection time not system uptime. Have you been having problems with router dropping connection and manual resets trying to improve speed or a combination of both
try quiet line test. Dial 17070 option 2 should be silent and best with corded phone
enter phone number and post results remember delete number
Thanks for the reply @imjolly .
It's definitely noise on the line. I finally got through to an engineer and they are replacing the line.
Not sure what the quiet line test would have told me other than something I already knew.
Troubleshooting tios are always helpful though.
not sure how you know there is noise on the line without using the phone to check still just have to wait and see if engineer finds anything