If your fault has been closed early I am sorry that happened.
I noticed you had a thread from May talking about your speeds declining: https://community.bt.com/t5/BT-Fibre-broadband/Declining-speed/m-p/1943791/highlight/true#M288665
Is this the same issue? @Keith_Beddoe replied to you on the 14/05 asking for some more info. Are you happy to reply to him or would you like one of my team to look into it for you?
@pompey1898 thanks for mentioning this. We already have a case raised to Khoros, our suppliers, about it. They're working on it.
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Same problem, but getting worse. 10 May 2019 at 22:59
Reported Fault Problem Broadband - Slow Connection 3.69 Mbps
Reported new fault 5 Jun 2019 2.82 Mbps.
Live chat, Dinesh, said, "I've performed a line test and found a fault outside your home."
Now 5 Jun 2019 fault has disappeared from 'fault tracker'.
Given, paying for Broadband - Unlimited BT Infinity 2 since 20 Mar 2018.
"The minimum guaranteed speed you can expect from your broadband will be 4 Mbps."
Is my next step to file a complaint with
Can you post connection stats from your router
Can you post results from dslchecker
can you post full stats from advanced settings then technical log information
your speed is low compared to estimated range on dslchecker
any line noise dial 17070 option 2 should be silent and best with corded phone
are you using test socket with filter to see if that improves conenction
Product name: — BT Hub 6A
Serial number: — +084319+NQ73250370
Firmware version: — SG4B1000E016
Firmware updated: — 04-Jun-2019
Board version: — 1.0
Gui version: — 1.105.0
DSL uptime: — 2 Days, 18 Hours 2 Minutes 32 Seconds
Data rate: — 438 Kbps / 3.10 Mbps
Maximum data rate: — 443 / 5568
Noise margin: — 7.5 dB / 9.6 dB
Line attenuation: — 31 dB
Signal attenuation: — 0 dB / 31 dB
VPI / VCI: — 0/38
Modulation: — G_993_2_ANNEX_B
Latency type: — Fast Path
Data sent / received: — 513 MB Uploaded / 8013 MB Downloaded
Broadband username: — email@example.com
BT Wi-fi: — Active
2.4 GHz wireless network name: — BTHub6-735M
2.4 GHz wireless channel: — Smart (Channel 1)
5 GHz wireless network name: — BTHub6-735M
5 GHz wireless channel: — Smart (Channel 36)
Wireless security: — WPA2 (Recommended)
Wireless mode: — Mode 1
Firewall: — On
MAC address: — 58:90:43:0A:28:39
Software variant: - Boot loader: — 9.2.0
Line silent as tested with corded phone.
A fixed BT Master Socket with BT Telephone ADSL Filter Leaded Adapter.
The good news is that the latest fault is again listed in the faulttracker as "You have told us that your fault was fixed" 14 Jun 2019 — I didn't.
And as you can see from the chart above, it doesn't look fixed to me.