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Stuntman
Beginner
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Message 1 of 4

BT Inifinty 2 - started disconnecting continuously in evenings

BT Home Hub2 Software version 4.7.5.1.83.2.11.2.6 (Type B), Location : North Cardiff

 

I have had Infinty 2 unlimited (maybe had for 6 months?), no problems until last 7 days.

 

I was getting 54/14 (I think), now getting 30/8, that is when the connection stays up. Guess it needs to reprofile.

 

I have been unable to use internet in evening last 3 evenings - DSL light flashes, hub goes orange, stays orange, sometimes reset of hub reconnects (for a minute or two) and then disconnects, rinse and repeat for most of the evening. Seems particularly bad between 18:00 and 21:00.

 

I have spent 3 hours checking all my cables, cycling the modem and hub, disconnected all my computers, just in case but nothing obvious.

 

I have raised a fault, but was told it was not a line issue, and no faults in the area and that I should cycle the modem and hub (which I had already tried), fault was closed after 1 day, so I have asked to have it reopened I am awaiting further feedback from BT.

 

I have also noticed this in my hub log (never looked at it before so these might be normal) - is this something I need to/can fix ?

 

Jul 3 20:29:07 2013    ( 3261.560000) Bad password for user 0001E*********** on pbthdm.bt.motive.com
Jul 3 20:28:35 2013    ( 3229.710000) Bad password for user 0001E*********** on pbthdm.bt.motive.com
Jul 3 20:28:20 2013    ( 3214.550000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Jul 3 20:26:03 2013    ( 3078.060000) Bad password for user 0001E*********** on pbthdm.bt.motive.com
Jul 3 20:25:08 2013    ( 3022.950000) Bad password for user 0001E*********** on pbthdm.bt.motive.com
Jul 3 20:24:57 2013    ( 3012.300000) RTNL: Received ERROR reply 'No such process' for message type 0x19

 

About this time in evening (22:00) connection stabilises, and I can post here, so I think it is fixed but by next evening the issue returns (has done last 3 evenings).

 

Hopefully it will resolve itself but, any suggestions ?

 

Thanks.

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Stuntman
Beginner
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Message 2 of 4

Re: BT Inifinty 2 - started disconnecting continuously in evenings

The connection has been more stable today ( only dropped 3 times in the day (between 12 and 2) and not at all this evening so far - fingers crossed 4 hours and counting ).

 

The helpdesk in India did phone back, have run a line test and sure enough there appears to be something possibly wrong with the exchange or line from the exchange - Network Faults will be contacting me soon.

 

Meanwhile any one have any idea on the bad password thing in the log ?

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Stuntman
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Message 3 of 4

Re: BT Inifinty 2 - started disconnecting continuously in evenings

Fingers not crossed enough, started dropping out continuosly (every 5 minutes) between 20:00-04:00.

 

No drop outs since then (so far) but linespeed now @ 20/8.

 

Engineer has been booked for Monday.

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Stuntman
Beginner
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Message 4 of 4

Re: BT Inifinty 2 - started disconnecting continuously in evenings

Ok after the engineer was booked, the line stabilised so that it only dropped once a day for 4 days, (but my profile was down to 12/1). There was apparently some issue on the line, the Engineer has been and swapped my old modem out (one of the original infinity modems). I am now back up to 44/12 (after 4 days) and no disconnects so hopefully the matter is resolved.

 

Still had no advice on the bad password messages in the log file so if anyone has any comment from this community on that I would be intertested.

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