Fibre with BT Halo 1
Yet again my speeds have been dropping and today my phone line is very noisy. Been through the usual internal checks and suspect this is the usual issue at the exchange. Last month they fixed the problem without telling me. I noticed the lag on Netflix had gone, checked the line - clear as bell and called BT. They confiormed they had been to the exchange within an hour of me logging the issue and carried out the repairs. However they did not tell me or seemingly the engineer that they cancelled as he rang up the day before the cancelled appointment to confirm the details and i have to tell him it was cancelled.
Stats below but is there anyway to find out what the persistant issue is and if it can be fixed permanantly....??
Report a noisey line. Once the noise problem is resolved your internet should recover. Do not mention broadband or you will end up in the wrong queue.
Many thanks. As you can imagine i have been down this route many times and that is exactly what i have done and the fault was logged earlier this morning.
Just wondering if anyone knows how i find out what the issues is/was - BT will only tell me "it's at the exchange".
Not necessarily at the exchange but a faulty connection somewhere along the line which an engineer should be able to identify.
Have you ever heard of the phrase, ‘The Golden Joint’?
Its a term used by Openreach Engineers where they repair a fault in one place but then say they fixed it somewhere else for Audit Purposes.
@Starwire right ok. All i know is several times they have fixed it without turning up to my property. On several occassions when they did turn up, they conclude it's something at the exchange and they go there/request a job and that fixes it - for a bit...