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soggy
Beginner
526 Views
Message 1 of 18

BT Openreach engineer says i can get Bt Infinity but BT customer services says i can,t ?

Hi All Here,s my problem a BT Openreach engineer was out with me as i had a problem with my Internet connection. Anyway i asked about Bt Infinity and when do you think i be able to get it here . He said that i should be able to get it now as i was only 1.2 miles away from the exchange and went and check to make sure and said i wouldn't be able to get full infinity speed but i would get around 15mb. I was really happy to here this but when i phoned BT customer services and checked my line and said i wasn,t able to get it ?
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17 REPLIES 17
Distinguished Guru
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Message 2 of 18

Re: BT Openreach engineer says i can get Bt Infinity but BT customer services says i can,t ?

What does the DSL checker say for your phone number?

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

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soggy
Beginner
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Message 3 of 18

Re: BT Openreach engineer says i can get Bt Infinity but BT customer services says i can,t ?

Should it say Bt Infinity in the DSL checker if i was able to get it. Which it doesn't
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Distinguished Guru
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Message 4 of 18

Re: BT Openreach engineer says i can get Bt Infinity but BT customer services says i can,t ?

Should mention FTTC or FTTP.
Does it say things that are available? (I mean, is it working)
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soggy
Beginner
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Message 5 of 18

Re: BT Openreach engineer says i can get Bt Infinity but BT customer services says i can,t ?

Here,s a pic

Capture.PNG

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bartman1967
Aspiring Expert
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Message 6 of 18

Re: BT Openreach engineer says i can get Bt Infinity but BT customer services says i can,t ?

Nope, no FTTC there yet mate, sorry, OpenReach were wrong...Smiley Frustrated


What's slow about FTTC........DLM 😞
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soggy
Beginner
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Message 7 of 18

Re: BT Openreach engineer says i can get Bt Infinity but BT customer services says i can,t ?

Why would he say that and he even went to the bother to go to the exchange and check for me ?

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Distinguished Guru
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Message 8 of 18

Re: BT Openreach engineer says i can get Bt Infinity but BT customer services says i can,t ?

There is nothing he can check " by going to the exchange" poss went back for a cuppa
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soggy
Beginner
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Message 9 of 18

Re: BT Openreach engineer says i can get Bt Infinity but BT customer services says i can,t ?

lol i think it was to see how far i was from the exchange and phoned me to say i should be able to get it. Oh well

 

Anyway thanks everyone for replyingSmiley Happy

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Distinguished Guru
Distinguished Guru
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Message 10 of 18

Re: BT Openreach engineer says i can get Bt Infinity but BT customer services says i can,t ?

With Infinity it doesn't matter how far you are from the exchange.

 

It is the distance from the cab that matters.

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