My second run in with BT PLUS Promise, last time I was apparently not eligable as the fault was not showing up on their system, 5 engineers visits later after a period of continuos drops on BT inifinity 2 over several weeks they changed the copper pairs to the house and all was good. This time have spoken to a very helpful chap called Dean, he said that this time I was eligable and also booked an enginners visit. Now to give you a timeline I phone this Friday at 6pm 45 minutes later I was promised I would get my 4g wifi hub by 7pm today and as I have BT mobile I would have unlimited data switched on within the hour as per th BT Plus Promise with a txt or email to cofirm, well its now Saturday no sms or txt for unlimited mobile data I have had an email to confirm the engineers visit booked for Monday afternoon? so I look on by BT account page and see the Engineers booking and the order for the BT mini 4g wifi Hub, however when reading through it states the 4g wifi Hub and Unlimited mobile is scheduled for Tuesday the 15th. Again the promise states mobile data switched to unlimited within the hour and th 4g wifi by next day so WHY am I waiting 4 days to get mine Im using my personal mobile data allowance tethered to my Laptop so I can post this DISSAPIONTED again
I'm not sure about this BT PLUS promise either, i took it and when my internet went down they said unlimited 4G was not able to be activated for me.. luckily my internet was back up within 24 hours, but i was left distinctly unimpressed at the time! What keeps me with BT Plus is the fact that my BT connection is rock solid and hardly ever goes down (in 5 years it's been down twice...) and the double allowance.
Will see next time i have a problem!
BT Plus is a keep you connected promise and slow speeds do not qualify for the 4g hub because you are still getting service. Having said that if 45mb into the hub is below your minimum promise that will have to be fixed.
Why so long when my broadband is unusable?
Hi @McSure Thanks for taking the time to speak with me earlier and sorry about the confusion over the "broadband back up" mobile usage. I've checked and confirmed this has been active since Friday and you can also check this at Learn about Broadband Backup
Sorry the delivery driver failed to deliver the mini hub and I will see what I can find out about when this will be delivered as you cannot track it on the DPD app.
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