I have been having a problem with BT Parental Controls now working properly. This problem has been on going for many months, during which I have been reading these forums trying to find a solution. The general none specific help rubbish that always gets linked to has not worked either.
Tonight, I logged into mybt to once again turn on and off my parental controls in the hopes that this would fix them.
However, I can't even do anything with them at all as they are Unavailable. There is a message that says BT Parental Controls are being turned on and to wait for 24 hours. I did not turn off the Parental Controls - this message was showing to me and my Parental Controls were Unavailable imediatly upon loggin in and accessing the My Security page.
I am not happy about this at all because I have been paying for a service that includes network level Parental Controls and have not been able to properly use them for many months and now I can't even use them at all.
This is most annoying and frusting as this has gone from not working properly to just not working over the course of several months.
Have you tried a factory reset of your hub