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stereohaven
Aspiring Expert
1,142 Views
Message 1 of 15

BT Plus Upgrade - 16 MB slower than before

So I took advantage of an offer to "upgrade" to BT Plus and this move completed in the early hours of Tuesday morning.

I had a rock solid 46 MB connection previously and that had dropped to 30 MB. No worries I thought, this is just line training kicking in again and besides, my minimum guarenteed speed is 35 MB so it won't stay at that...

Except it has.

OK so we are only a few days in but there hasn't been a single disconnect and reconnect at a higher speed yet, where my previous experience of line training has been a speed bump every day.

Is something broken?

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14 REPLIES 14
stereohaven
Aspiring Expert
1,123 Views
Message 2 of 15

Re: BT Plus Upgrade - 16 MB slower than before

Just to add, I did a speedtest/line check at http://www.speedtest.btwholesale.com/ and my IP Profile for uploads is 20 MB but for downloads it has been set at 30 MB.

I assume this is the reason I am stuck at this speed? Is this a case of just wait longer and it should improve?

 

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Distinguished Sage
Distinguished Sage
1,094 Views
Message 3 of 15

Re: BT Plus Upgrade - 16 MB slower than before

Your downstream IP profile is determined by your speeed, not vice versa. Its possible G.Inp hasn't kicked back in yet and will increase your speed once it does. Can you post your line stats from the hub.

stereohaven
Aspiring Expert
1,088 Views
Message 4 of 15

Re: BT Plus Upgrade - 16 MB slower than before

Hopefully this is what you are referring to, let me know if it was something else!

BTHUB.PNGHub Stats

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Distinguished Sage
Distinguished Sage
1,076 Views
Message 5 of 15

Re: BT Plus Upgrade - 16 MB slower than before

Yes, that's it.  Try just one re-sync of your line by disconnecting the hub from the phone socket for a couple of minutes and then re-post stats.

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stereohaven
Aspiring Expert
1,068 Views
Message 6 of 15

Re: BT Plus Upgrade - 16 MB slower than before

It appears to my untrained eye pretty much the same apart from a higher noise margin?

BTHub 2.PNGHub Stats 2

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Distinguished Sage
Distinguished Sage
1,053 Views
Message 7 of 15

Re: BT Plus Upgrade - 16 MB slower than before

Indeed, it hasn't changed. Give it a few days and see if there is any improvement, don't be tempted to re-sync any more as that will incur the wrath of DLM.

stereohaven
Aspiring Expert
1,050 Views
Message 8 of 15

Re: BT Plus Upgrade - 16 MB slower than before

OK.

Thanks for the advice.

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hasey66
Contributor
1,020 Views
Message 9 of 15

Re: BT Plus Upgrade - 16 MB slower than before

Frustratingly I also had the same thing happen to me - mine went down yesterday from 44Mb to 38Mb - which co-incidentally is the minimum speed promised on my line. I've done one reset and it makes no difference. 

The principle to me is that the enhanced speeds should be ready when your order is completed - any denegration in service, regardless of how temporary and how good the original service may be in comaprsion to other locations, should be enough justification for  a temporary reduction in fees until such time as the service being paid for is fit for puirpose. You wouldnt buy a car with a 2 litre engine only to find out that that for some unexplained reason you'd have to put up with a 1.3 litre engine for a week or so.

stereohaven
Aspiring Expert
1,009 Views
Message 10 of 15

Re: BT Plus Upgrade - 16 MB slower than before

I share this frustration.

Why the service has to degrade everytime you make an administrative change is beyond me and very annoying. I suspect I will never get any better than around 46 MB until Ultrafast is available here, so what's the point in line training again unless there is some mysterious expected speed boost that I must have missed the memo on?

Perhaps I should degrade how much I pay for 10 days... :smileylol:

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