Basically my fiber went down yesterday (we've had it for nearly 2 months. And every night it has dropped connection briefly), then it turned out it was my phone line. Engineers are looking into fixing it, which is over the span of 5 days.
I know I shouldn't moan because they're looking into it, but I've never had any issues with any other ISP's in the past and they've also got the cheek to say if it's an issue on our property then we'll be charged over £100 for it. With the price we're paying for this service, you'd think call outs would be free. Do they think I've sabotaged my phone line for a laugh?
The warning about a possible charge if the problem is caused by internal extensions or equipment is raised by Openreach and passed on to the ISP these charges apply to all ISP's except cable providers this is why you are asked to check at the test socket if the problem is there then no charge is raised