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Distinguished Sage
Distinguished Sage
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Message 11 of 17

Re: BT Retail Servers problem

Do you have any extension sockets, if so, do any of them have dial tone on them?

 

Leave things in the test socket for now.

 

 

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Newbie
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Message 12 of 17

Re: BT Retail Servers problem

There are no extension sockets.

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Distinguished Sage
Distinguished Sage
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Message 13 of 17

Re: BT Retail Servers problem


@Jo290517 wrote:

There are no extension sockets.


Thanks.

 

It probably best if one of the moderators look at this from the BT end, as they can get better performance information.

I will ask one of them.

 

It could be the home hub itself causing the disconnections, but without a different router to try, its going to be difficult to prove.

Some forum members have mentioned this, and have tried a different VDSL router and found that the disconnections stop.

 

 

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Newbie
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Message 14 of 17

Re: BT Retail Servers problem

Ok, thanks very much for your help so far. it is appreciated.

 

Have a good day 

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Moderator
Moderator
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Message 15 of 17

Re: BT Retail Servers problem

Hi @Jo290517 Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to take a look at this for you. You can find the link by clicking on my username.

Thanks

Neil

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Moderator
Moderator
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Message 16 of 17

Re: BT Retail Servers problem

Hi @Jo290517 The engineers replaced some external cable. Has your connection improved? Post back and let me know how you are getting on.

 

Cheers

John

 

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Moderator
Moderator
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Message 17 of 17

Re: BT Retail Servers problem

Hi @Jo290517 I called earlier sorry I could not get in contact with you. Please can you confirm whether the fault with your broadband connection has been repaired.

 

Thanks

John

 

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