cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
hammerjeff
Beginner
460 Views
Message 1 of 8

BT SMART HUB 2FLASHING PURPLE

Hello everyone,for the last two weeks the smart hub 2 has shown a flashing  purple ring on 4 separate days,sometimes once a day sometimes twice,never happened before.Oh.. as I speak it’s happening again,3rd time today.Always rebooting the router due to Sky q problems,different subject,but any idea what the fault is if any.Many thanks.

0 Ratings
Reply
7 REPLIES 7
Anonymous
Not applicable
454 Views
Message 2 of 8

Re: BT SMART HUB 2FLASHING PURPLE

If rebooting is only a temporary solution then try a factory reset.

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

0 Ratings
Reply
hammerjeff
Beginner
440 Views
Message 3 of 8

Re: BT SMART HUB 2FLASHING PURPLE

Factory reset a month ago due to scamming issue.

0 Ratings
Reply
Anonymous
Not applicable
437 Views
Message 4 of 8

Re: BT SMART HUB 2FLASHING PURPLE

FTTP, FTTC or G.Fast?

0 Ratings
Reply
hammerjeff
Beginner
432 Views
Message 5 of 8

Re: BT SMART HUB 2FLASHING PURPLE

 No idea what that means mate,fibre broadband vdsl

0 Ratings
Reply
Anonymous
Not applicable
429 Views
Message 6 of 8

Re: BT SMART HUB 2FLASHING PURPLE

Do you have an Openreach box something like one of these ?

V_Meldrew_0-1609761528275.jpegV_Meldrew_0-1591443320677.jpeg

0 Ratings
Reply
hammerjeff
Beginner
414 Views
Message 7 of 8

Re: BT SMART HUB 2FLASHING PURPLE

Nope small square box will try and provide pictures 

0 Ratings
Reply
Anonymous
Not applicable
409 Views
Message 8 of 8

Re: BT SMART HUB 2FLASHING PURPLE

Try the new troubleshooting guide, I'm sure @SeanD  would welcome your feedback

https://www.bt.com/help/broadband