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Message 1 of 8

BT SMART HUB 2FLASHING PURPLE

Hello everyone,for the last two weeks the smart hub 2 has shown a flashing  purple ring on 4 separate days,sometimes once a day sometimes twice,never happened before.Oh.. as I speak it’s happening again,3rd time today.Always rebooting the router due to Sky q problems,different subject,but any idea what the fault is if any.Many thanks.

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7 REPLIES 7
Anonymous
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Message 2 of 8

Re: BT SMART HUB 2FLASHING PURPLE

If rebooting is only a temporary solution then try a factory reset.

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

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Message 3 of 8

Re: BT SMART HUB 2FLASHING PURPLE

Factory reset a month ago due to scamming issue.

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Anonymous
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Message 4 of 8

Re: BT SMART HUB 2FLASHING PURPLE

FTTP, FTTC or G.Fast?

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Message 5 of 8

Re: BT SMART HUB 2FLASHING PURPLE

 No idea what that means mate,fibre broadband vdsl

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Anonymous
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Message 6 of 8

Re: BT SMART HUB 2FLASHING PURPLE

Do you have an Openreach box something like one of these ?

V_Meldrew_0-1609761528275.jpegV_Meldrew_0-1591443320677.jpeg

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Message 7 of 8

Re: BT SMART HUB 2FLASHING PURPLE

Nope small square box will try and provide pictures 

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Anonymous
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Message 8 of 8

Re: BT SMART HUB 2FLASHING PURPLE

Try the new troubleshooting guide, I'm sure @SeanD  would welcome your feedback

https://www.bt.com/help/broadband