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Ianf2
Beginner
597 Views
Message 1 of 7

BT Smart Hub 2

I had FTTP installed on Monday 13th July (Fibre 250 with Halo 1). 

2 Problems (Faults):

  1. The Smart Hub 2 (Ser No: +091300+2011000892) provided by BT will not save any changes to the advanced settings.
  2. Upload speeds on Ethernet connection are very slow (c.8Mbps). (on WiFi upload speed is OK (c.50Mbps).
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6 REPLIES 6
pippincp
Sage
595 Views
Message 2 of 7

Re: BT Smart Hub 2

Give the FTTP team a ring, they'll most likely send a new hub out. 0800 587 4787

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Ianf2
Beginner
591 Views
Message 3 of 7

Re: BT Smart Hub 2

Thanks. Will try that approach.
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supertedster
Aspiring Contributor
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Message 4 of 7

Re: BT Smart Hub 2

In the meantime, make sure nothing is plugged into LAN port 2 on the hub. Try your speeds again using ports 3 or 4.
Cheers
Ted
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PC1977
Contributor
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Message 5 of 7

Re: BT Smart Hub 2

What’s wrong with lan port 2?

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supertedster
Aspiring Contributor
465 Views
Message 6 of 7

Re: BT Smart Hub 2

I've had two SH2's now and both dropped LAN port 2 down to 10mbit when using more than one 1gbit connections.

I don't think these hubs can handle multiple 1gbit connections!
Cheers
Ted
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Ianf2
Beginner
421 Views
Message 7 of 7

Re: BT Smart Hub 2

Thanks Ted
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