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coog
Beginner
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Message 1 of 6

BT Smart Hub and Fibre to the home

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I have the new smart hub comming but see it does not have the red connector that connects to the wall

How do I connect

I have a white box (modem ?) and battery back up - this is where the fibre cable goes to and where I connect the red cable to the current home hub

I have read the new smart hub instructions and it says connect straight to master socket which currently has nothing connected to it

Do I disconnect and remove the modem and battery backup stuff ?

 

bt.jpg

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: BT Smart Hub and Fibre to the home

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There are two types of smart hub. One for FTTC and one for FTTP. The one you want/need has the correct connection.

 

See message 60 from the moderator on this thread.

 

https://community.bt.com/t5/Connected-Devices-Other/Can-I-use-separate-modem-with-new-BT-Smart-Hub/t...

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coog
Beginner
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Message 3 of 6

Re: BT Smart Hub and Fibre to the home

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Thanks

I hope they send the correct one !

Of all the pages and pics and install guides I looked at none mentioned 2 diffrent smart hubs

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: BT Smart Hub and Fibre to the home

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That's BT for you. If there is a complicated way of doing things and not telling the customer they will find it!

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Message 5 of 6

Re: BT Smart Hub and Fibre to the home

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@coog wrote:

Thanks

I hope they send the correct one !

Of all the pages and pics and install guides I looked at none mentioned 2 diffrent smart hubs


http://bt.custhelp.com/app/answers/detail/a_id/10477/~/user-guides-for-bt-broadband-and-bt-infinity-... has different guides for FTTP and FTTC

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coog
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Message 6 of 6

Re: BT Smart Hub and Fibre to the home

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Thank you

 

I missesd that !

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