I am a customer of BT Superfast Fibre Unlimited (with download speed of 50Mb/s and upload speed of 9Mb/s) and I am happy with the download speed. However, whenever I upload a large file, anything more than 100Mb, the BT Smart Hub router would crash and disconnect from internet completely, until I reset it.
I always upload large files from my PC which connects to the router by Cat6 ethernet cable, to ensure a stable connection. No other devices are connected during uploads.
I have seen many posts on the forum here that mentioned the same issue and it seems to do with the lack of QoS settings in the Smart Hub, which automatically limits any large uploads. Is there anyway I can adjust the Smart Hub so I can at least able to upload the files at slower speed?
Thanks for looking into the problem.
My router details are below:
BT Hub 6A
8222 MB Uploaded / 16646 MB Downloaded
Solved! Go to Solution.
I'm sorry you're experiencing issues with your connection. If you send me in your details I'll be able to get the Hub team to investigate.
Please can you send me in your details using the "Contact The Mods" link found in my profile?