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Gypsyreiver2
Beginner
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Message 1 of 4

BT SmartHub disconnecting 20 times a day...SIP WAN DOWN

Been like this for 2 weeks, another engineer coming tomorrow...I've tried noisy line test and all is ok.

Product code:Smart Hub 2
 

 

Serial number:+091298+1901000617
 

 

Firmware version:v0.24.04.11017-BT
 

 

Firmware updated:Thu Jan 14 10:53:00 2021
 

 

Board version:R01
 

 

GUI version:1.71 05_06_2020
 

 

DSL uptime:0 days,00 Hours07 Mins32 Secs
 

 

Data rate:8.173 Mbps / 52.445 Mbps
 

 

Maximum data rate:8.473 Mbps / 55.825 Mbps
 

 

Noise margin:6.1 / 7.1
 

 

Line attenuation:10.0 / 22.0
 

 

Signal attenuation:10.0 / 22.8
 

 

 

Get this in the logs:

:41:38, 23 Feb.
PPP CHAP Receive success : authentication successful
 

 

12:41:38, 23 Feb.
PPP CHAP Receive Challenge
 

 

12:41:38, 23 Feb.
PPP: LCP up
 

 

12:41:38, 23 Feb.
PPP LCP Receive Configuration ACK
 

 

12:41:38, 23 Feb.
PPP LCP Send Configuration ACK
 

 

12:41:38, 23 Feb.
PPP LCP Receive Configuration Request
 

 

12:41:37, 23 Feb.
PPP LCP Send Configuration Request
 

 

12:41:37, 23 Feb.
PPP: Received PADS
 

 

12:41:37, 23 Feb.
PPP: Sending PADR
 

 

12:41:37, 23 Feb.
PPP: Received PADO
 

 

12:41:37, 23 Feb.
PPP: Sending PADI
 

 

12:41:32, 23 Feb.
PPP: Sending PADI
 

 

12:41:27, 23 Feb.
PPP: Sending PADI
 

 

12:41:22, 23 Feb.
PPP: Sending PADI
 

 

12:41:19, 23 Feb.
DSL Link Up: Down Rate=52445kbps, Up Rate=8173kbps; SNR Margin Down=6.4dB, Up=6.0dB
 

 

12:41:17, 23 Feb.
PPP: Sending PADI
 

 

12:41:12, 23 Feb.
PPP: Starting PPP daemon
 

 

12:41:11, 23 Feb.
WAN Auto-sensing detected port DSL WAN
 

 

12:39:03, 23 Feb.
SIP WAN DOWN
 

 

12:39:00, 23 Feb.
SIP WAN DOWN
 

 

12:39:00, 23 Feb.
WAN Sensing Auto sensing Complete, interface selected
 

 

12:38:59, 23 Feb.
WAN Sensing Auto sensing Running
 

 

12:38:58, 23 Feb.
WAN Sensing Auto sensing Complete, interface selected
 

 

12:38:57, 23 Feb.
WAN Sensing Auto sensing Running
VLAN id:101
 

 

Upstream error control:Off
 

 

Downstream error control:Off
 

 

Data sent / received:7.9 MB Uploaded  / 38.1 MB Downloaded
 

 

Broadband username:bthomehub@btbroadband.com
 

 

BT Wi-fi:Activated
 

 

2.4 GHz wireless network name:BT-J8A2MN
 

 

2.4 GHz wireless channel:Smart (Channel6)
 

 

5 GHz wireless network name:BT-J8A2MN
 

 

5 GHz wireless channel:Smart (Channel36)
 

 

Wireless security:WPA2 (Recommended)
 

 

Wireless mode:Mode 1
 

 

Firewall:On
 

 

MAC address:78:DD:12:0C:51:8C
 

 

Software variant:-
 

 

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)
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3 REPLIES 3
JohnC2
Moderator
Moderator
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Message 2 of 4

Re: BT SmartHub disconnecting 20 times a day...SIP WAN DOWN

Hi @Gypsyreiver2, welcome to the forum and, post back to update us after the engineer visit.

cheers

John

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PaddyB
Moderator
Moderator
86 Views
Message 3 of 4

Re: BT SmartHub disconnecting 20 times a day...SIP WAN DOWN

Hi @Gypsyreiver2,

How did things go with the engineer, were they able to help with the disconnections?

Thanks

Paddy

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Gypsyreiver2
Beginner
44 Views
Message 4 of 4

Re: BT SmartHub disconnecting 20 times a day...SIP WAN DOWN

Unfortunately not, engineer was due this morning but got the good old email saying that BT had tested the line speed and all was good, fault was closed.

So re-opened fault, engineer due back tomorrow if this visit it not cancelled.

Previous engineer did say a fault on the line 'double tap' but was unable to locate the source....it maybe require a 30 m trench through the garden to lay a new line

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