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tomwalsh77
Contributor
1,119 Views
Message 11 of 13

Re: BT SmartHub keeps dropping internet connection

I have nothing else plugged in to the phone socket. We don't use a landline so no phones are connected, should I still try the test socket or would it be pointless trying it?

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Distinguished Sage
Distinguished Sage
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Message 12 of 13

Re: BT SmartHub keeps dropping internet connection

Using the test socket will eliminate your faceplate as the problem. They do not work forever

if still getting problem in test socket and quiet line test ok then try CS and see if you can get a new hub



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tomwalsh77
Contributor
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Message 13 of 13

Re: BT SmartHub keeps dropping internet connection


@imjollywrote:

Using the test socket will eliminate your faceplate as the problem. They do not work forever

if still getting problem in test socket and quiet line test ok then try CS and see if you can get a new hub


Ok thanks for your help. Smiley Happy

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