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Bob36
Contributor
2,666 Views
Message 1 of 63

BT SmartHub6 Connection Routinely Dropping

Go to solution

Hi all, just to add to the list of these threads heh.

 

I was previously on 8mb ADSL, using a Homehub 4, and moved to BT Infinity 2 with a SmartHub6 on the 26th October.

 

However I'm still experiencing routine connection dropouts, this isn't constant, but seems multiple times a day at least, and when it happens, the disconnections are grouped together (like within minutes of eachother). This isn't something I had with my old connection and Homehub. That usually used to last until the fortnightly reboot.

 

As to now I don't think my speed has been affected too much, (though as you can see I'm getting a bit less than the stated 80?, whereas before I used to get 7+ out of the max 8mb). I'm connected directly to the router by ethernet, and the router is plugged into the Master Socket (Single socket faceplate, with a filter, which is the same filter as what I was previously using).

 

Could someone give my stats a look over please and see if this is normal? (I'm seeing a lot of other posts with similar issues with these SmartHubs..):

 

LineStats.JPG

 

BT Speed Test:

BT Speed Test.JPG

 

Ookla Speed Test: (Interestingly after a bout of connection drops, this seems to default to a different location than where I am. Such as it thinks the nearest server is in Manchester, or Scotland! When my nearest is0 Sheffield)

Ookla Speed Test.JPG

 

Router Logs are in Post 2.

 

Let me know if you need any other info, cheers.

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62 REPLIES 62
Bob36
Contributor
2,662 Views
Message 2 of 63

Re: BT SmartHub6 Connection Routinely Dropping

Go to solution

Router Info:

Product name:

BT Hub 6A

Serial number:

+084319+NQ63103785

Firmware version:

SG4B10002236

Firmware updated:

30-Oct-2016

-

Board version:

1.0

Gui version:

1.32.0

DSL uptime:

0 Days, 7 Hours 25 Minutes 45 Seconds

Data rate:

20.00 kbps / 79.99 kbps

Maximum data rate:

20000 / 89466

Noise margin:

8.7 / 8.8

Line attenuation:

8.1

Signal attenuation:

0 / 81

-

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

431 MB Uploaded / 2239 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Not active

2.4 GHz wireless network name:

BTHub6-2NQ3-2

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-2NQ3-5

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Band steering:

Off

Wireless mode:

Mode 1

Firewall:

On

MAC address:

88:A6:C6:04:D9:25

Software variant:

-

Boot loader:

7.33.1

 

(If there's a more readable way of posting this stuff then let me know..)

 

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Bob36
Contributor
2,660 Views
Message 3 of 63

Re: BT SmartHub6 Connection Routinely Dropping

Go to solution

Router WAN Log 1:

 

15:13:17, 16 Nov.


:WAN: SENSING AUTO VDSL

 

15:13:07, 16 Nov.


ptm0.101:VLAN VLAN_DATA connected

 

15:13:07, 16 Nov.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

15:13:07, 16 Nov.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

15:13:07, 16 Nov.


dsl:VDSL link Up: Down Rate=89466Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

15:12:46, 16 Nov.


:VLAN VLAN_DATA disconnected

 

15:12:40, 16 Nov.


dsl:VDSL Link Down: duration was 6393 seconds

 

13:26:52, 16 Nov.


:WAN: SENSING AUTO VDSL

 

13:26:07, 16 Nov.


ptm0.101:VLAN VLAN_DATA connected

 

13:26:07, 16 Nov.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

13:26:07, 16 Nov.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

13:26:07, 16 Nov.


dsl:VDSL link Up: Down Rate=89530Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

13:25:50, 16 Nov.


:VLAN VLAN_DATA disconnected

 

13:25:40, 16 Nov.


dsl:VDSL Link Down: duration was 122 seconds

 

13:23:50, 16 Nov.


:WAN: SENSING AUTO VDSL

 

13:23:38, 16 Nov.


ptm0.101:VLAN VLAN_DATA connected

 

13:23:38, 16 Nov.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

13:23:38, 16 Nov.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

13:23:38, 16 Nov.


dsl:VDSL link Up: Down Rate=89498Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

13:23:17, 16 Nov.


:VLAN VLAN_DATA disconnected

 

13:23:11, 16 Nov.


dsl:VDSL Link Down: duration was 753 seconds

 

13:10:48, 16 Nov.


:WAN: SENSING AUTO VDSL

 

13:10:38, 16 Nov.


ptm0.101:VLAN VLAN_DATA connected

 

13:10:38, 16 Nov.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

13:10:38, 16 Nov.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

13:10:38, 16 Nov.


dsl:VDSL link Up: Down Rate=89466Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

13:10:19, 16 Nov.


:VLAN VLAN_DATA disconnected

 

13:10:11, 16 Nov.


dsl:VDSL Link Down: duration was 133 seconds

 

13:08:09, 16 Nov.


:WAN: SENSING AUTO VDSL

 

13:07:59, 16 Nov.


ptm0.101:VLAN VLAN_DATA connected

 

13:07:59, 16 Nov.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

13:07:59, 16 Nov.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

13:07:59, 16 Nov.


dsl:VDSL link Up: Down Rate=89434Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

13:07:38, 16 Nov.


:VLAN VLAN_DATA disconnected

 

13:07:32, 16 Nov.


dsl:VDSL Link Down: duration was 61036 seconds

 

20:10:58, 15 Nov.


:WAN: SENSING AUTO VDSL

 

20:10:16, 15 Nov.


ptm0.101:VLAN VLAN_DATA connected

 

20:10:16, 15 Nov.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

20:10:16, 15 Nov.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

20:10:16, 15 Nov.


dsl:VDSL link Up: Down Rate=89594Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

20:09:57, 15 Nov.


:VLAN VLAN_DATA disconnected

 

20:09:49, 15 Nov.


dsl:VDSL Link Down: duration was 15176 seconds

 

15:57:03, 15 Nov.


:WAN: SENSING AUTO VDSL

 

15:56:53, 15 Nov.


ptm0.101:VLAN VLAN_DATA connected

 

15:56:53, 15 Nov.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

15:56:53, 15 Nov.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

15:56:53, 15 Nov.


dsl:VDSL link Up: Down Rate=89498Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

15:56:31, 15 Nov.


:VLAN VLAN_DATA disconnected

 

15:56:26, 15 Nov.


dsl:VDSL Link Down: duration was 793 seconds

 

15:43:22, 15 Nov.


:WAN: SENSING AUTO VDSL

 

15:43:13, 15 Nov.


ptm0.101:VLAN VLAN_DATA connected

 

15:43:13, 15 Nov.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

15:43:13, 15 Nov.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

15:43:13, 15 Nov.


dsl:VDSL link Up: Down Rate=89339Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

15:42:51, 15 Nov.


:VLAN VLAN_DATA disconnected

 

15:42:46, 15 Nov.


dsl:VDSL Link Down: duration was 517 seconds

 

15:34:19, 15 Nov.


:WAN: SENSING AUTO VDSL

 

15:34:09, 15 Nov.


ptm0.101:VLAN VLAN_DATA connected

 

15:34:09, 15 Nov.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

15:34:09, 15 Nov.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

15:34:09, 15 Nov.


dsl:VDSL link Up: Down Rate=89403Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

15:33:48, 15 Nov.


:VLAN VLAN_DATA disconnected

 

15:33:42, 15 Nov.


dsl:VDSL Link Down: duration was 23774 seconds

 

08:57:38, 15 Nov.


:WAN: SENSING AUTO VDSL

 

08:57:29, 15 Nov.


ptm0.101:VLAN VLAN_DATA connected

 

08:57:29, 15 Nov.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

08:57:29, 15 Nov.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

08:57:28, 15 Nov.


dsl:VDSL link Up: Down Rate=89403Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

08:57:07, 15 Nov.


:VLAN VLAN_DATA disconnected

 

08:57:01, 15 Nov.


dsl:VDSL Link Down: duration was 4907 seconds

 

07:35:51, 15 Nov.


:WAN: SENSING AUTO VDSL

 

07:35:14, 15 Nov.


ptm0.101:VLAN VLAN_DATA connected

 

07:35:14, 15 Nov.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

07:35:14, 15 Nov.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

07:35:14, 15 Nov.


dsl:VDSL link Up: Down Rate=89371Kbps, Up Rate=24073Kbps, SNR Margin Down=9.20dB, SNR Margin Up=6.00dB

 

07:34:57, 15 Nov.


:VLAN VLAN_DATA disconnected

 

07:34:45, 15 Nov.


dsl:VDSL Link Down: duration was 1639 seconds

 

07:07:37, 15 Nov.


:WAN: SENSING AUTO VDSL

 

07:07:27, 15 Nov.


ptm0.101:VLAN VLAN_DATA connected

 

07:07:27, 15 Nov.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

07:07:27, 15 Nov.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

07:07:27, 15 Nov.


dsl:VDSL link Up: Down Rate=89434Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

07:07:06, 15 Nov.


:VLAN VLAN_DATA disconnected

 

07:07:00, 15 Nov.


dsl:VDSL Link Down: duration was 68081 seconds

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Bob36
Contributor
2,658 Views
Message 4 of 63

Re: BT SmartHub6 Connection Routinely Dropping

Go to solution

Router WAN Log 2:

12:12:31, 14 Nov.


:WAN: SENSING AUTO VDSL

 

 

12:12:19, 14 Nov.


ptm0.101:VLAN VLAN_DATA connected

 

 

12:12:19, 14 Nov.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

 

12:12:19, 14 Nov.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

 

12:12:19, 14 Nov.


dsl:VDSL link Up: Down Rate=89243Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

 

12:12:00, 14 Nov.


:VLAN VLAN_DATA disconnected

 

 

12:11:52, 14 Nov.


dsl:VDSL Link Down: duration was 3717 seconds

 

 

11:10:05, 14 Nov.


:WAN: SENSING AUTO VDSL

 

 

11:09:55, 14 Nov.


ptm0.101:VLAN VLAN_DATA connected

 

 

11:09:55, 14 Nov.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

 

11:09:55, 14 Nov.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

 

11:09:55, 14 Nov.


dsl:VDSL link Up: Down Rate=89466Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

 

11:09:34, 14 Nov.


:VLAN VLAN_DATA disconnected

 

 

11:09:28, 14 Nov.


dsl:VDSL Link Down: duration was 33313 seconds

 

 

00:01:23, 01 Jan.


:WAN: SENSING AUTO VDSL

 

 

00:01:10, 01 Jan.


ptm0.101:VLAN VLAN_DATA connected

00:01:10, 01 Jan.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

 

00:01:10, 01 Jan.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

 

00:01:10, 01 Jan.


dsl:VDSL link Up: Down Rate=89403Kbps, Up Rate=24022Kbps, SNR Margin Down=9.10dB, SNR Margin Up=6.00dB

 

 

00:00:22, 01 Jan.


:WAN: ethernet as LAN

 

 

01:52:33, 14 Nov.


dsl:VDSL Link Down: duration was 1171244 seconds

 

 

01:52:33, 14 Nov.


:VLAN VLAN_DATA disconnected

 

 

03:51:38, 03 Nov.


:WAN: SENSING AUTO VDSL

 

 

12:32:13, 31 Oct.


:WAN: SENSING AUTO VDSL

 

 

12:32:03, 31 Oct.


ptm0.101:VLAN VLAN_DATA connected

 

 

12:32:03, 31 Oct.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

 

12:32:03, 31 Oct.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

 

12:32:03, 31 Oct.


dsl:VDSL link Up: Down Rate=85456Kbps, Up Rate=13463Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

 

12:31:44, 31 Oct.


:VLAN VLAN_DATA disconnected

 

 

12:31:36, 31 Oct.


dsl:VDSL Link Down: duration was 90 seconds

 

 

12:30:16, 31 Oct.


:WAN: SENSING AUTO VDSL

 

 

12:30:06, 31 Oct.


ptm0.101:VLAN VLAN_DATA connected

 

 

12:30:06, 31 Oct.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

 

12:30:06, 31 Oct.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

 

12:30:06, 31 Oct.


dsl:VDSL link Up: Down Rate=90421Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

 

12:29:52, 31 Oct.


:VLAN VLAN_DATA disconnected

 

 

12:29:39, 31 Oct.


dsl:VDSL Link Down: duration was 68 seconds

 

 

12:28:41, 31 Oct.


:WAN: SENSING AUTO VDSL

 

 

12:28:31, 31 Oct.


ptm0.101:VLAN VLAN_DATA connected

 

 

12:28:31, 31 Oct.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

 

12:28:31, 31 Oct.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

 

12:28:31, 31 Oct.


dsl:VDSL link Up: Down Rate=90516Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

 

12:28:11, 31 Oct.


:VLAN VLAN_DATA disconnected

 

 

12:28:04, 31 Oct.


dsl:VDSL Link Down: duration was 99 seconds

 

 

12:26:54, 31 Oct.


:WAN: SENSING AUTO VDSL

 

 

12:26:25, 31 Oct.


ptm0.101:VLAN VLAN_DATA connected

 

 

12:26:25, 31 Oct.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

 

12:26:25, 31 Oct.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

 

12:26:25, 31 Oct.


dsl:VDSL link Up: Down Rate=90485Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

 

12:26:03, 31 Oct.


:VLAN VLAN_DATA disconnected

 

 

12:25:58, 31 Oct.


dsl:VDSL Link Down: duration was 17979 seconds

 

 

07:26:32, 31 Oct.


:WAN: SENSING AUTO VDSL

 

 

07:26:19, 31 Oct.


ptm0.101:VLAN VLAN_DATA connected

 

 

07:26:18, 31 Oct.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

 

07:26:18, 31 Oct.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

 

07:26:18, 31 Oct.


dsl:VDSL link Up: Down Rate=90453Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

 

07:25:59, 31 Oct.


:VLAN VLAN_DATA disconnected

 

 

07:25:51, 31 Oct.


dsl:VDSL Link Down: duration was 616 seconds

 

 

07:15:45, 31 Oct.


:WAN: SENSING AUTO VDSL

 

 

07:15:35, 31 Oct.


ptm0.101:VLAN VLAN_DATA connected

 

 

07:15:35, 31 Oct.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

 

07:15:35, 31 Oct.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

 

07:15:35, 31 Oct.


dsl:VDSL link Up: Down Rate=90548Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

 

07:15:18, 31 Oct.


:VLAN VLAN_DATA disconnected

 

 

07:15:08, 31 Oct.


dsl:VDSL Link Down: duration was 10258 seconds

 

 

04:24:22, 31 Oct.


:WAN: SENSING AUTO VDSL

 

 

04:24:10, 31 Oct.


ptm0.101:VLAN VLAN_DATA connected

 

 

04:24:10, 31 Oct.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

 

04:24:10, 31 Oct.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

 

04:24:10, 31 Oct.


dsl:VDSL link Up: Down Rate=90198Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

 

04:23:49, 31 Oct.


:VLAN VLAN_DATA disconnected

 

 

04:23:43, 31 Oct.


dsl:VDSL Link Down: duration was 6567 seconds

 

 

02:35:00, 31 Oct.


:WAN: SENSING AUTO VDSL

 

 

02:34:16, 31 Oct.


ptm0.101:VLAN VLAN_DATA connected

 

 

02:34:16, 31 Oct.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

 

02:34:16, 31 Oct.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

 

02:34:16, 31 Oct.


dsl:VDSL link Up: Down Rate=90453Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

 

02:33:54, 31 Oct.


:VLAN VLAN_DATA disconnected

 

 

02:33:49, 31 Oct.


dsl:VDSL Link Down: duration was 23548 seconds

 

 

00:01:36, 01 Jan.


:WAN: SENSING AUTO VDSL

 

 

00:01:22, 01 Jan.


ptm0.101:VLAN VLAN_DATA connected

 

 

00:01:22, 01 Jan.


:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

 

00:01:22, 01 Jan.


:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

 

00:01:22, 01 Jan.


dsl:VDSL link Up: Down Rate=90421Kbps, Up Rate=25108Kbps, SNR Margin Down=9.40dB, SNR Margin Up=6.00dB

 

 

00:00:22, 01 Jan.


:WAN: ethernet as LAN

 

 

19:58:35, 30 Oct.


VDSL Link Down: duration was 726 seconds

 

 

19:58:35, 30 Oct.


VLAN VLAN_DATA disconnected

 

 

00:01:21, 01 Jan.


WAN: SENSING AUTO VDSL

 

 

00:01:11, 01 Jan.


VLAN VLAN_DATA connected

 

 

00:01:10, 01 Jan.


connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

 

00:01:10, 01 Jan.


connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

 

00:01:10, 01 Jan.


VDSL link Up: Down Rate=90604Kbps, Up Rate=25990Kbps, SNR Margin Down=9.60dB, SNR Margin Up=8.80dB

 

 

00:00:23, 01 Jan.


WAN: ethernet as LAN

 

 

03:08:49, 30 Oct.


WAN: SENSING AUTO VDSL

 

 

03:08:39, 30 Oct.


VLAN VLAN_DATA connected

 

 

03:08:38, 30 Oct.


connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

 

 

03:08:38, 30 Oct.


connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

 

 

03:08:38, 30 Oct.


VDSL link Up: Down Rate=89784Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

 

 

03:08:20, 30 Oct.


VLAN VLAN_DATA disconnected

 

 

03:08:11, 30 Oct.


VDSL Link Down: duration was 131432 seconds

0 Ratings
Bob36
Contributor
2,534 Views
Message 5 of 63

Re: BT SmartHub6 Connection Routinely Dropping

Go to solution

Aaaand it does it again, and now my upload is almost halved 😐

 

Shall I just dump this **bleep**ty router for a better one?

 

 

15:07:37, 28 Nov.

:WAN: SENSING AUTO VDSL

15:07:07, 28 Nov.

ptm0.101:VLAN VLAN_DATA connected

15:07:07, 28 Nov.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

15:07:07, 28 Nov.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

15:07:07, 28 Nov.

dsl:VDSL link Up: Down Rate=84024Kbps, Up Rate=11130Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

15:06:50, 28 Nov.

:VLAN VLAN_DATA disconnected

15:06:40, 28 Nov.

dsl:VDSL Link Down: duration was 543 seconds

14:57:47, 28 Nov.

:WAN: SENSING AUTO VDSL

14:57:37, 28 Nov.

ptm0.101:VLAN VLAN_DATA connected

14:57:37, 28 Nov.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

14:57:37, 28 Nov.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

14:57:37, 28 Nov.

dsl:VDSL link Up: Down Rate=89116Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

14:57:15, 28 Nov.

:VLAN VLAN_DATA disconnected

14:57:10, 28 Nov.

dsl:VDSL Link Down: duration was 157 seconds

14:54:46, 28 Nov.

:WAN: SENSING AUTO VDSL

14:54:34, 28 Nov.

ptm0.101:VLAN VLAN_DATA connected

14:54:34, 28 Nov.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

14:54:34, 28 Nov.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

14:54:34, 28 Nov.

dsl:VDSL link Up: Down Rate=89212Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

14:54:13, 28 Nov.

:VLAN VLAN_DATA disconnected

14:54:07, 28 Nov.

dsl:VDSL Link Down: duration was 4567 seconds

13:38:14, 28 Nov.

:WAN: SENSING AUTO VDSL

13:38:00, 28 Nov.

ptm0.101:VLAN VLAN_DATA connected

13:38:00, 28 Nov.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

13:38:00, 28 Nov.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

13:38:00, 28 Nov.

dsl:VDSL link Up: Down Rate=87270Kbps, Up Rate=19637Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

13:37:35, 28 Nov.

:VLAN VLAN_DATA disconnected

13:37:33, 28 Nov.

dsl:VDSL Link Down: duration was 83 seconds

13:36:10, 28 Nov.

ptm0.101:VLAN VLAN_DATA connected

13:36:10, 28 Nov.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

13:36:10, 28 Nov.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

13:36:10, 28 Nov.

dsl:VDSL link Up: Down Rate=89116Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

13:35:51, 28 Nov.

:VLAN VLAN_DATA disconnected

13:35:42, 28 Nov.

dsl:VDSL Link Down: duration was 667 seconds

13:24:46, 28 Nov.

:WAN: SENSING AUTO VDSL

13:24:36, 28 Nov.

ptm0.101:VLAN VLAN_DATA connected

13:24:36, 28 Nov.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

13:24:36, 28 Nov.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

13:24:36, 28 Nov.

dsl:VDSL link Up: Down Rate=89148Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

13:24:17, 28 Nov.

:VLAN VLAN_DATA disconnected

13:24:09, 28 Nov.

dsl:VDSL Link Down: duration was 30297 seconds

00:01:35, 01 Jan.

:WAN: SENSING AUTO VDSL

00:01:09, 01 Jan.

ptm0.101:VLAN VLAN_DATA connected

00:01:09, 01 Jan.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

00:01:09, 01 Jan.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

00:01:09, 01 Jan.

dsl:VDSL link Up: Down Rate=89021Kbps, Up Rate=24296Kbps, SNR Margin Down=9.30dB, SNR Margin Up=6.00dB

00:00:22, 01 Jan.

:WAN: ethernet as LAN

04:57:31, 28 Nov.

dsl:VDSL Link Down: duration was 227788 seconds

04:57:31, 28 Nov.

:VLAN VLAN_DATA disconnected

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Distinguished Guru
Distinguished Guru
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Message 6 of 63

Re: BT SmartHub6 Connection Routinely Dropping

Go to solution

Your own 3rd party router/modem combo will always be better than anything any ISP supplies.

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Bob36
Contributor
2,526 Views
Message 7 of 63

Re: BT SmartHub6 Connection Routinely Dropping

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Interesting, I'll look into it then cheers.

 

I'm aware that a lot of others are having problems with the SmartHub6 (despite the "pro" reviews lol..)

 

However I thought that it would be fixed soon! Not like I had a choice anyway as I didn't have the equipment to run my old Hub 4 with it. Didn't have the chain-disconnect though like with this one, don't know why it drops so many **bleep** times in one go.

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Distinguished Guru
Distinguished Guru
2,520 Views
Message 8 of 63

Re: BT SmartHub6 Connection Routinely Dropping

Go to solution

It would appear there are lots of problems with the HH6.

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Bob36
Contributor
2,445 Views
Message 9 of 63

Re: BT SmartHub6 Connection Routinely Dropping

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Bought a TP-Link VR2600. Hopefully this will be more stable.

 

Got my upload back to 18-20 at least with the reconnect, woo!

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Distinguished Guru
Distinguished Guru
2,441 Views
Message 10 of 63

Re: BT SmartHub6 Connection Routinely Dropping

Go to solution

Do come back and let us know how you're getting on with the TP-Link.

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