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FrostBolt12
Newbie
750 Views
Message 1 of 21

BT Super Fast Fibre Plus not reaching the average speed

Good day fellas! After 2 weeks of waiting my broadband has been finally activated. However, the average speed of 67mbps download speed mentioned on the website does not appear on my speed test using BT. I followed all the necessary procedures before running the speed test and it gave me only 49mbps of Download speed. Can any BT employees, It specialist here can help me out?
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20 REPLIES 20
FrostBolt12
Newbie
748 Views
Message 2 of 21

Re: BT Super Fast Fibre Plus not reaching the average speed

Screenshot_20180822-113738.jpgScreenshot_20180818-140228_1.jpg

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Sage
Sage
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Message 3 of 21

Re: BT Super Fast Fibre Plus not reaching the average speed

Can you post the connection stats from the hub.

HH6 Advanced settings/technical log.

HH5 Troubleshooting/helpdesk.

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iniltous
Recognised Expert
713 Views
Message 4 of 21

Re: BT Super Fast Fibre Plus not reaching the average speed

BT company average speed is irrelevant, that just the way the advertising authority's dictate the way speed has to be shown in adverts , it's the individual line speed they predicted for your service that is important , what did they predict ?
If the posted image is of the estimate for your individual line then 49Mb seems low as the impacted line hand back threshold is 58Mb ish, as advised , post your router stats, and are you plugged into the master socket test port ?
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Bennachie
Contributor
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Message 5 of 21

Re: BT Super Fast Fibre Plus not reaching the average speed

I have had an almost identical experience for the past three weeks! Engineer this morning agreed the issue is with them as opposed to me, and was likely 'in the cabinet'. They will sort it Friday..................................its taken a week of badgering to get this far
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Sage
Sage
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Message 6 of 21

Re: BT Super Fast Fibre Plus not reaching the average speed

@Bennachie If no change on Friday and you wish for help, come back and start a thread of your own. Someone will help you out.

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FrostBolt12
Newbie
681 Views
Message 7 of 21

Re: BT Super Fast Fibre Plus not reaching the average speed

How would I be able to post my router stats? Do i need to enter my Ip address in my browser in order to get that all details? My router is plugged on the main socket
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FrostBolt12
Newbie
672 Views
Message 8 of 21

Re: BT Super Fast Fibre Plus not reaching the average speed

Screenshot_20180822-141129_1_1.jpgScreenshot_20180822-141117_1.jpgScreenshot_20180822-141047_1.jpgScreenshot_20180822-141034_1.jpg

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Oddius09
Aspiring Expert
660 Views
Message 9 of 21

Re: BT Super Fast Fibre Plus not reaching the average speed

BT will say wait 10 days for the DLM to do its magic, I'm assuming from you router stats you went live on the 19th you've got another week to wait. Just be patient and keep an eye on it, hopefully you will see an improvement.

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Guru
628 Views
Message 10 of 21

Re: BT Super Fast Fibre Plus not reaching the average speed

But most importantly ... forget speed for now, just leave it alone ... no resets by you.   😉

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