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BenJones
Beginner
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Message 1 of 20

BT Superfast Fibre 1 up to 50MB is currently at 3MB!

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Hello there, only last week I renewed my contract have the package which should be getting up to 50mb but I am getting 3mb. The BT speed tester says I should be getting 20mb but I have tested over serveral days and jumps up when I do my test then goes down again. No faults or problems on the line.
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Distinguished Sage
Distinguished Sage
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Message 2 of 20

Re: BT Superfast Fibre 1 up to 50MB is currently at 3MB!

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Can you posts stats from your hub


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BenJones
Beginner
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Message 3 of 20

Re: BT Superfast Fibre 1 up to 50MB is currently at 3MB!

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Screenshot_20181010-182725__01.jpg

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Moderator
Moderator
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Message 4 of 20

Re: BT Superfast Fibre 1 up to 50MB is currently at 3MB!

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@BenJones I'm sorry to see you're having problems with your broadband speed.  You've posted the estimated speed range but we'll be better able to help if you could also include your router stats the instructions in this link will help you locate them. 

Community ModeratorNeilO
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BenJones
Beginner
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Message 5 of 20

Re: BT Superfast Fibre 1 up to 50MB is currently at 3MB!

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1. Product Name: HomeHub52. Serial number: +076286+15420033433. Firmware version: v0.07.07.03230-BT (Type B) Last updated 13/5/20184. Board version: 015. VDSL uptime: 0 days, 00:50:176. Data Rate: 2000 / 202047. Maximum Data Rate: 2948 / 241768. Noise Margin: 6.9 / 6.19. Line Attenuation: 42.6 / 28.310. Signal Attenuation: 0.0 / 0.011. Data sent/received: 19.6 MB / 166.9 MB12. Broadband username: bthomehub@btbroadband.com13. BT Wi-fi: Yes14. 2.4GHz wireless network/SSID: BTHub5-HSQ715. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))16. 2.4GHz wireless security: WPA2 Only (Recommended)17. 2.4GHz wireless channel: Automatic (Smart Wireless)18. 5GHz wireless network/SSID: BTHub5-HSQ719. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))20. 5GHz wireless security: WPA2 Only (Recommended)21. 5GHz wireless channel: Automatic (Smart Wireless)22. Firewall: Default23. MAC Address: a8:d3:f7:29:c8:e124. Software variant: -25. Boot loader: 0.5.1-BT (Wed Nov 12 11:52:05 2014)

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Moderator
Moderator
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Message 6 of 20

Re: BT Superfast Fibre 1 up to 50MB is currently at 3MB!

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@BenJones Thanks for posting the router stats, they show that your Hub is syncing at just over 20Mb and I can't see any issues with the connection. May I ask how you are measuring your download speed?

Community ModeratorNeilO
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BenJones
Beginner
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Message 7 of 20

Re: BT Superfast Fibre 1 up to 50MB is currently at 3MB!

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I am currently using my mobile phone and www.fast.com
But have checked on laptop previously using the same website
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Moderator
Moderator
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Message 8 of 20

Re: BT Superfast Fibre 1 up to 50MB is currently at 3MB!

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@BenJones can you post the results from the BT wholesale performance tester using your laptop and a wired connection using ethernet? I'd like to figure out if its a wireless problem as the stats to your hub look fine. 

Community ModeratorNeilO
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pompey1898
Expert
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Message 9 of 20

Re: BT Superfast Fibre 1 up to 50MB is currently at 3MB!

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Hi @BenJones,

Are you confusing MBps (megabytes) with Mbps (megabits) ?

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BenJones
Beginner
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Message 10 of 20

Re: BT Superfast Fibre 1 up to 50MB is currently at 3MB!

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I do mean 50Mb and i am only getting 3Mb at my moblie phone which i comfirmed again today using the bt app, sorry for the confusion. The picture attached is the speed test took on my latop hardwired to the modem
bt.png

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