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GloryHornet1
Aspiring Contributor
1,049 Views
Message 1 of 15

BT UK Ireland Support Numbers?

I have just supposedly upgraded to Superfast Fibre Plus increasing my monthly payments and my Broadband speeds have decreased on the day it went live? I do regular speed checks and the day it went live it dropped by 6MB!

Contacted India which was absolutely pointless, been there before with them, have monitored my speeds daily for the last 5 days and there has been a steady decline in my download speed when I was told I would get more?

Can someone please give me the contact numbers to the 'Dedicated UK and Ireland-based support team that are on hand 24/7' that I have just signed a contract to have available. They promise this facility but never give you the numbers.

Thanks in advance

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14 REPLIES 14
Dean007
Recognised Expert
1,040 Views
Message 2 of 15

Re: BT UK Ireland Support Numbers?

Hi @GloryHornet1

150, should get you though to the UK & Ireland contact centres.

pippincp
Sage
1,030 Views
Message 3 of 15

Re: BT UK Ireland Support Numbers?

I should imagine it's just a case of waiting for G.Inp to kick in again as many have reported the line being reset on upgrade.

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GloryHornet1
Aspiring Contributor
1,022 Views
Message 4 of 15

Re: BT UK Ireland Support Numbers?

Thanks
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GloryHornet1
Aspiring Contributor
1,015 Views
Message 5 of 15

Re: BT UK Ireland Support Numbers?

What is G.Inp??

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pippincp
Sage
999 Views
Message 6 of 15

Re: BT UK Ireland Support Numbers?

G.INP is a newer alternative to FEC (Forward Error Correction) and interleaving to providing a lower overhead (FEC loses about 12% whereas G.INP only corrects errors when they actually occur) so there is little overhead. This usually results in increased speeds and lower SNR (typically 3.0dB as opposed to the standard 6.0dB).

It can take up to 14 days to kick in and is entirely automatic.

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GloryHornet1
Aspiring Contributor
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Message 7 of 15

Re: BT UK Ireland Support Numbers?

Cheers

 

Would you recommend waiting this duration or contact the help line anyway. Its been 6 days and its not getting any better...

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pippincp
Sage
978 Views
Message 8 of 15

Re: BT UK Ireland Support Numbers?

Post the stats fron your router.

HH6 Advanced settings/technical log

HH5 Troubleshooting/helpdesk.

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GloryHornet1
Aspiring Contributor
960 Views
Message 9 of 15

Re: BT UK Ireland Support Numbers?

Hi

Hope this can help:

1. Product name:BT Home Hub
2. Serial number:+068543+NQ51132409
3. Firmware version:Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 13/07/17
4. Board version:BT Hub 5A
5. DSL uptime:4 days, 04:40:05
6. Data rate:5440 / 23346
7. Maximum data rate:5436 / 27043
8. Noise margin:5.9 / 6.0
9. Line attenuation:30.5 / 27.5
10. Signal attenuation:30.6 / 24.6
11. Data sent/received:5.4 GB / 88.6 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-JR6C
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-JR6C
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:00:37:b7:19:f9:74
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
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pippincp
Sage
930 Views
Message 10 of 15

Re: BT UK Ireland Support Numbers?

Your stats show G.INP has not kicked in again yet, I'd wait.

What was your speed previously?

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