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Message 1 of 2

BT Ultrafast 2 Plus - Minimum Speed only

Hi All,

I moved into a new built property last week with FTTP pre-cabled up, I signed up to BT Ultrafast 2 Plus as I was coming from a cable district where I already had a 300Mb service.

While the fibre is great, I seem to be chugging along at just above the service guarantee of 150Mb with dips down as far as 30Mb, I had previously logged a speed issue via the online portal as it was significantly worse than this with high latency.

The upload speed is consistent at 50Mb throughout the day and I am struggling to figure out why I'm not achieving better speed from the service.

Unlike Virgin I am unable to see if there are any errors on the fibre line as OR don't provide modem access to the GPON.

Any thoughts welcome?

Matt

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Sage
Sage
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Message 2 of 2

Re: BT Ultrafast 2 Plus - Minimum Speed only

The only people who can help you are the Ultrafast team. Give them a ring 0800 587 4787.

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