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Beginner
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Message 1 of 7

BT Ultrafast 2

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Recently I got the normal Ultrafast fibre - works as expected.

When it was installed the engineer said I could actually get a faster connection, I did not realise when I ordered that there was more than one option.

I placed an order to upgrade to the Ultrafast 2, I got a text from BT to say they were activating it but nothing further. 

My speed has remained the same - I have tried to restart my router a couple of times. 

Any ideas as to how long the upgrade shouls take?

Thanks in advance 

 

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Sage
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Message 2 of 7

Re: BT Ultrafast 2

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First stop restarting the hub as it will affect your connection.

Ehter your phone number HERE and post the result. Remove phone number before posting.

Post the hub stats. Advanced settings/technical log.

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Beginner
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Message 3 of 7

Re: BT Ultrafast 2

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Thanks - detail here 

Screen Shot 2019-01-18 at 19.32.10.png

 

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Beginner
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Message 4 of 7

Re: BT Ultrafast 2

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Not sure what stats you need?

Product code:Smart Hub 2
Serial number:Removed
Firmware version:v0.11.00.09070-BT
Firmware updated:Fri Jan 18 09:39:06 2019
Board version:R01
GUI version:1.53a 29_08_2018
DSL uptime:0 days,03 Hours56 Mins11 Secs
Data rate:29.379 Mbps / 159.443 Mbps
Maximum data rate:64.415 Mbps / 522.612 Mbps
Noise margin:17.5 / 25.2
Line attenuation:0.0 / 20.0
Signal attenuation:0.0 / 20.0
 
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Message 5 of 7

Re: BT Ultrafast 2

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You must live on top of the PCP with that Maximum Sync Rate.
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Beginner
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Message 6 of 7

Re: BT Ultrafast 2

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Yes, the cabinet is very close to the house. The engineer did say that BT did not offer a product for that speed, (over 500MB) the max they provide is the 330MB speed option he said.
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Message 7 of 7

Re: BT Ultrafast 2

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Update....

This has sorted itself today, got the same text from BT this morning - but this time my router reconnected with a higher sync rate.

All good so far, loving the extra speed - 330/50 🙂