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MYKEU
Contributor
219 Views
Message 91 of 97

Re: BT Ultrafast fibre broadband

Agreed - and below are my results for https://www.dslchecker.bt.com/.

But I am still only getting 130-150Mbps on Ultrafast Fibre 2 - perhaps I've been put on a banded profile or something?

 

Screenshot 2019-01-10 at 16.33.30.png

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Distinguished Sage
Distinguished Sage
210 Views
Message 92 of 97

Re: BT Ultrafast fibre broadband

You are well below the handback threshold speed. Are those the speeds you get when connected to the test socket behind the removable faceplate of the master socket?

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MYKEU
Contributor
208 Views
Message 93 of 97

Re: BT Ultrafast fibre broadband

I have the faceplate where there are two sockets (the one that does not need a microfilter). However, if I take that off and use a microfilter anyway, I still get the speeds that I mentioned previously on a wired connection.

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Distinguished Sage
Distinguished Sage
204 Views
Message 94 of 97

Re: BT Ultrafast fibre broadband

Then you need to report the fault and get an engineer visit to investigate.

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MYKEU
Contributor
200 Views
Message 95 of 97

Re: BT Ultrafast fibre broadband

Yeah, I've had an engineer visit a couple of times already to try and sort the issue. With his equipment, he tested the speed to be 190-200Mbps and simply mentioned it is due to me living quite far from the cabinet.

It is either that or I am possibly on a banded profile for some reason. I can't really think of what else could be the problem.

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Distinguished Sage
Distinguished Sage
182 Views
Message 96 of 97

Re: BT Ultrafast fibre broadband

If the engineer can't improve your speed I would suggest you revert back to Ultrafast1

Distinguished Sage
Distinguished Sage
178 Views
Message 97 of 97

Re: BT Ultrafast fibre broadband

I'm not familiar with what stats are available with G.fast, but might be worth posting them here to see if it gives any clues.

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