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andrew1210
andrew1210
Contributor

‎30-05-2018 20h28 - edited ‎30-05-2018 20h34

1,123 Views
Message 1 of 23

BT VDSL New Cabinet SNR Change

Go to solution

Hi,

Very long story cut short... after two years of fighting with other local residents and our MSP, BT installed a VDSL/FTTC cabinet much closer to our homes. We used to get 11meg down, 1.1 up before this new cabinet went live. The cabinet distance used to be approx 2.5 Km from the home, and is now 0.6km from the home. Neighbours have jumped to around 39 mb/sec down, 12 up - which is roughly about right! Sadly, my Home Hub (which has been into the test socket for weeks now in preperation of this and to completely bypass anything internal) is synching at a much lower speed! (22 meg down, 6 up)

I'm fighting with BT again (which is like talking to a brick wall) and trying to get the line profile reset. On looking at the Hub Logs, I see the connection did indeed run at 39 down, 10 up, immediately when the switch happened (see log entrys from 11:34, 23-MAY-2018. The SNR also changed from 3.1dB to 6.0dB.... The line however is now sitting at the much lower speeds, and I'm not wanting to reboot as DLMwill penalise me for that. Can anyone suggest what I can do to get comparable speeds to my neighbours? BT insist there is no faults in the line, despite a conersation with an OpenReach engineer working at the cabinet saying there ery likely was as they have had a lot since the cabinet went live? Any ideas?  I've pasted the WAN Log below from the home hub 5

 

Many Thanks!

Andrew

 

 

 

12:11:31, 29 May. WAN connection PTM connected
12:11:31, 29 May. PPP IPCP Receive Configuration ACK
12:11:31, 29 May. PPP IPCP Send Configuration Request
12:11:30, 29 May. PPP IPCP Receive Configuration NAK
12:11:30, 29 May. PPP IPCP Send Configuration ACK
12:11:30, 29 May. PPP IPCP Receive Configuration Request
12:11:30, 29 May. PPP IPCP Send Configuration Request
12:11:30, 29 May. PPP CHAP Receive success : authentication successful
12:11:30, 29 May. PPP CHAP Receive Challenge
12:11:30, 29 May. PPP LCP Receive Configuration ACK
12:11:29, 29 May. PPP LCP Send Configuration ACK
12:11:29, 29 May. PPP LCP Receive Configuration Request
12:11:29, 29 May. PPP LCP Send Configuration Request
12:10:59, 29 May. DSL Link Up: Down Rate=27266Kbps, Up Rate=5489Kbps; SNR Margin Down=5.9dB, Up=6.3dB
12:09:39, 29 May. WAN connection PTM disconnected
12:09:29, 29 May. PPP LCP Send Termination Request (User request)
12:09:26, 29 May. PPP LCP Send Termination Request (User request)
12:09:25, 29 May. DSL Link Down: duration was 28449 seconds
04:15:43, 29 May. WAN connection PTM connected
04:15:43, 29 May. PPP IPCP Receive Configuration ACK
04:15:42, 29 May. PPP IPCP Send Configuration Request
04:15:42, 29 May. PPP IPCP Receive Configuration NAK
04:15:42, 29 May. PPP IPCP Send Configuration ACK
04:15:41, 29 May. PPP IPCP Receive Configuration Request
04:15:41, 29 May. PPP IPCP Send Configuration Request
04:15:41, 29 May. PPP CHAP Receive success : authentication successful
04:15:41, 29 May. PPP CHAP Receive Challenge
04:15:40, 29 May. PPP LCP Receive Configuration ACK
04:15:40, 29 May. PPP LCP Send Configuration ACK
04:15:40, 29 May. PPP LCP Receive Configuration Request
04:15:40, 29 May. PPP LCP Send Configuration Request
04:15:17, 29 May. DSL Link Up: Down Rate=26180Kbps, Up Rate=5612Kbps; SNR Margin Down=6.6dB, Up=6.3dB
22:14:02, 24 May. WAN connection PTM connected
22:14:02, 24 May. PPP IPCP Receive Configuration ACK
22:14:01, 24 May. PPP IPCP Send Configuration Request
22:14:01, 24 May. PPP IPCP Receive Configuration NAK
22:14:01, 24 May. PPP IPCP Send Configuration ACK
22:14:01, 24 May. PPP IPCP Receive Configuration Request
22:14:01, 24 May. PPP IPCP Send Configuration Request
22:14:01, 24 May. PPP CHAP Receive success : authentication successful
22:14:01, 24 May. PPP CHAP Receive Challenge
22:14:00, 24 May. PPP LCP Receive Configuration ACK
22:14:00, 24 May. PPP LCP Send Configuration ACK
22:14:00, 24 May. PPP LCP Receive Configuration Request
22:14:00, 24 May. PPP LCP Send Configuration Request
22:13:51, 24 May. WAN connection PTM disconnected
22:13:47, 24 May. PPP LCP Send Termination ACK
22:13:47, 24 May. PPP LCP Receive Termination Request (NONE)
05:34:28, 24 May. WAN connection PTM connected
05:34:27, 24 May. PPP IPCP Receive Configuration ACK
05:34:27, 24 May. PPP IPCP Send Configuration Request
05:34:27, 24 May. PPP IPCP Receive Configuration NAK
05:34:27, 24 May. PPP IPCP Send Configuration ACK
05:34:27, 24 May. PPP IPCP Receive Configuration Request
05:34:26, 24 May. PPP IPCP Send Configuration Request
05:34:26, 24 May. PPP CHAP Receive success : authentication successful
05:34:26, 24 May. PPP CHAP Receive Challenge
05:34:26, 24 May. PPP LCP Receive Configuration ACK
05:34:26, 24 May. PPP LCP Send Configuration ACK
05:34:26, 24 May. PPP LCP Receive Configuration Request
05:34:25, 24 May. PPP LCP Send Configuration Request
05:33:58, 24 May. DSL Link Up: Down Rate=26129Kbps, Up Rate=5689Kbps; SNR Margin Down=6.0dB, Up=6.3dB
02:45:17, 24 May. WAN connection PTM connected
02:45:17, 24 May. PPP IPCP Receive Configuration ACK
02:45:17, 24 May. PPP IPCP Send Configuration Request
02:45:17, 24 May. PPP IPCP Receive Configuration NAK
02:45:16, 24 May. PPP IPCP Send Configuration ACK
02:45:16, 24 May. PPP IPCP Receive Configuration Request
02:45:16, 24 May. PPP IPCP Send Configuration Request
02:45:16, 24 May. PPP CHAP Receive success : authentication successful
02:45:16, 24 May. PPP CHAP Receive Challenge
02:45:16, 24 May. PPP LCP Receive Configuration ACK
02:45:15, 24 May. PPP LCP Send Configuration ACK
02:45:15, 24 May. PPP LCP Receive Configuration Request
02:45:15, 24 May. PPP LCP Send Configuration Request
02:44:52, 24 May. DSL Link Up: Down Rate=25818Kbps, Up Rate=5787Kbps; SNR Margin Down=6.6dB, Up=6.3dB
13:24:50, 23 May. WAN connection PTM connected
13:24:50, 23 May. PPP IPCP Receive Configuration ACK
13:24:49, 23 May. PPP IPCP Send Configuration Request
13:24:49, 23 May. PPP IPCP Receive Configuration NAK
13:24:49, 23 May. PPP IPCP Send Configuration ACK
13:24:49, 23 May. PPP IPCP Receive Configuration Request
13:24:49, 23 May. PPP IPCP Send Configuration Request
13:24:49, 23 May. PPP CHAP Receive success : authentication successful
13:24:48, 23 May. PPP CHAP Receive Challenge
13:24:48, 23 May. PPP LCP Receive Configuration ACK
13:24:48, 23 May. PPP LCP Send Configuration ACK
13:24:48, 23 May. PPP LCP Receive Configuration Request
13:24:48, 23 May. PPP LCP Send Configuration Request
13:24:23, 23 May. DSL Link Up: Down Rate=28334Kbps, Up Rate=5733Kbps; SNR Margin Down=5.9dB, Up=6.3dB
13:24:06, 23 May. WAN connection PTM disconnected
13:23:58, 23 May. PPP LCP Send Termination Request (User request)
13:23:55, 23 May. PPP LCP Send Termination Request (User request)
13:23:54, 23 May. DSL Link Down: duration was 464 seconds
13:16:40, 23 May. WAN connection PTM connected
13:16:40, 23 May. PPP IPCP Receive Configuration ACK
13:16:39, 23 May. PPP IPCP Send Configuration Request
13:16:39, 23 May. PPP IPCP Receive Configuration NAK
13:16:39, 23 May. PPP IPCP Send Configuration ACK
13:16:39, 23 May. PPP IPCP Receive Configuration Request
13:16:39, 23 May. PPP IPCP Send Configuration Request
13:16:38, 23 May. PPP CHAP Receive success : authentication successful
13:16:38, 23 May. PPP CHAP Receive Challenge
13:16:38, 23 May. PPP LCP Receive Configuration ACK
13:16:38, 23 May. PPP LCP Send Configuration ACK
13:16:38, 23 May. PPP LCP Receive Configuration Request
13:16:38, 23 May. PPP LCP Send Configuration Request
13:16:10, 23 May. DSL Link Up: Down Rate=28386Kbps, Up Rate=5619Kbps; SNR Margin Down=6.0dB, Up=6.3dB
12:00:28, 23 May. WAN connection PTM connected
12:00:28, 23 May. PPP IPCP Receive Configuration ACK
12:00:28, 23 May. PPP IPCP Send Configuration Request
12:00:28, 23 May. PPP IPCP Receive Configuration NAK
12:00:27, 23 May. PPP IPCP Send Configuration ACK
12:00:27, 23 May. PPP IPCP Receive Configuration Request
12:00:27, 23 May. PPP IPCP Send Configuration Request
12:00:27, 23 May. PPP CHAP Receive success : authentication successful
12:00:27, 23 May. PPP CHAP Receive Challenge
12:00:27, 23 May. PPP LCP Receive Configuration ACK
12:00:27, 23 May. PPP LCP Send Configuration ACK
12:00:26, 23 May. PPP LCP Receive Configuration Request
12:00:26, 23 May. PPP LCP Send Configuration Request
12:00:01, 23 May. DSL Link Up: Down Rate=29833Kbps, Up Rate=4861Kbps; SNR Margin Down=6.0dB, Up=6.4dB
11:58:39, 23 May. WAN connection PTM disconnected
11:58:30, 23 May. PPP LCP Send Termination Request (User request)
11:58:27, 23 May. PPP LCP Send Termination Request (User request)
11:58:26, 23 May. DSL Link Down: duration was 118 seconds
11:57:04, 23 May. WAN connection PTM connected
11:57:04, 23 May. PPP IPCP Receive Configuration ACK
11:57:04, 23 May. PPP IPCP Send Configuration Request
11:57:04, 23 May. PPP IPCP Receive Configuration NAK
11:57:03, 23 May. PPP IPCP Send Configuration ACK
11:57:03, 23 May. PPP IPCP Receive Configuration Request
11:57:03, 23 May. PPP IPCP Send Configuration Request
11:57:03, 23 May. PPP CHAP Receive success : authentication successful
11:57:03, 23 May. PPP CHAP Receive Challenge
11:57:03, 23 May. PPP LCP Receive Configuration ACK
11:57:03, 23 May. PPP LCP Send Configuration ACK
11:57:02, 23 May. PPP LCP Send Configuration Request
11:57:02, 23 May. PPP LCP Receive Configuration Request
11:56:56, 23 May. PPP LCP Receive Configuration ACK
11:56:56, 23 May. PPP LCP Send Configuration ACK
11:56:56, 23 May. PPP LCP Receive Configuration Request
11:56:56, 23 May. PPP LCP Send Configuration Request
11:56:30, 23 May. DSL Link Up: Down Rate=39994Kbps, Up Rate=9999Kbps; SNR Margin Down=5.9dB, Up=7.0dB
11:56:16, 23 May. WAN connection PTM disconnected
11:56:06, 23 May. PPP LCP Send Termination Request (User request)
11:56:03, 23 May. PPP LCP Send Termination Request (User request)
11:56:02, 23 May. DSL Link Down: duration was 406 seconds
11:49:42, 23 May. WAN connection PTM connected
11:49:41, 23 May. PPP IPCP Receive Configuration ACK
11:49:41, 23 May. PPP IPCP Send Configuration Request
11:49:41, 23 May. PPP IPCP Receive Configuration NAK
11:49:41, 23 May. PPP IPCP Send Configuration ACK
11:49:41, 23 May. PPP IPCP Receive Configuration Request
11:49:40, 23 May. PPP IPCP Send Configuration Request
11:49:40, 23 May. PPP CHAP Receive success : authentication successful
11:49:40, 23 May. PPP CHAP Receive Challenge
11:49:40, 23 May. PPP LCP Receive Configuration ACK
11:49:40, 23 May. PPP LCP Send Configuration ACK
11:49:40, 23 May. PPP LCP Receive Configuration Request
11:49:39, 23 May. PPP LCP Send Configuration Request
11:49:17, 23 May. DSL Link Up: Down Rate=30118Kbps, Up Rate=5211Kbps; SNR Margin Down=6.6dB, Up=6.3dB
11:46:08, 23 May. WAN connection PTM connected
11:46:07, 23 May. PPP IPCP Receive Configuration ACK
11:46:07, 23 May. PPP IPCP Send Configuration Request
11:46:07, 23 May. PPP IPCP Receive Configuration NAK
11:46:07, 23 May. PPP IPCP Send Configuration ACK
11:46:07, 23 May. PPP IPCP Receive Configuration Request
11:46:07, 23 May. PPP IPCP Send Configuration Request
11:46:06, 23 May. PPP CHAP Receive success : authentication successful
11:46:06, 23 May. PPP CHAP Receive Challenge
11:46:06, 23 May. PPP LCP Receive Configuration ACK
11:46:06, 23 May. PPP LCP Send Configuration ACK
11:46:06, 23 May. PPP LCP Receive Configuration Request
11:46:06, 23 May. PPP LCP Send Configuration Request
11:45:41, 23 May. DSL Link Up: Down Rate=30144Kbps, Up Rate=5544Kbps; SNR Margin Down=6.0dB, Up=6.3dB
11:44:55, 23 May. WAN connection PTM disconnected
11:44:45, 23 May. PPP LCP Send Termination Request (User request)
11:44:42, 23 May. PPP LCP Send Termination Request (User request)
11:44:42, 23 May. DSL Link Down: duration was 266 seconds
11:40:46, 23 May. WAN connection PTM connected
11:40:46, 23 May. PPP IPCP Receive Configuration ACK
11:40:45, 23 May. PPP IPCP Send Configuration Request
11:40:45, 23 May. PPP IPCP Receive Configuration NAK
11:40:45, 23 May. PPP IPCP Send Configuration ACK
11:40:45, 23 May. PPP IPCP Receive Configuration Request
11:40:45, 23 May. PPP IPCP Send Configuration Request
11:40:45, 23 May. PPP CHAP Receive success : authentication successful
11:40:45, 23 May. PPP CHAP Receive Challenge
11:40:44, 23 May. PPP LCP Receive Configuration ACK
11:40:44, 23 May. PPP LCP Send Configuration ACK
11:40:44, 23 May. PPP LCP Receive Configuration Request
11:40:44, 23 May. PPP LCP Send Configuration Request
11:40:19, 23 May. DSL Link Up: Down Rate=30092Kbps, Up Rate=5334Kbps; SNR Margin Down=5.9dB, Up=6.4dB
11:40:04, 23 May. WAN connection PTM disconnected
11:39:54, 23 May. PPP LCP Send Termination Request (User request)
11:39:51, 23 May. PPP LCP Send Termination Request (User request)
11:39:50, 23 May. DSL Link Down: duration was 323 seconds
11:34:58, 23 May. WAN connection PTM connected
11:34:57, 23 May. PPP IPCP Receive Configuration ACK
11:34:57, 23 May. PPP IPCP Send Configuration Request
11:34:57, 23 May. PPP IPCP Receive Configuration NAK
11:34:57, 23 May. PPP IPCP Send Configuration ACK
11:34:57, 23 May. PPP IPCP Receive Configuration Request
11:34:57, 23 May. PPP IPCP Send Configuration Request
11:34:57, 23 May. PPP CHAP Receive success : authentication successful
11:34:56, 23 May. PPP CHAP Receive Challenge
11:34:56, 23 May. PPP LCP Send Configuration ACK
11:34:56, 23 May. PPP LCP Receive Configuration Request
11:34:56, 23 May. PPP LCP Receive Configuration ACK
11:34:56, 23 May. PPP LCP Send Configuration Request
11:34:29, 23 May. DSL Link Up: Down Rate=39998Kbps, Up Rate=9999Kbps; SNR Margin Down=6.0dB, Up=7.3dB
09:09:03, 23 May. WAN connection PTM disconnected
09:08:55, 23 May. PPP LCP Send Termination Request (User request)
09:08:52, 23 May. PPP LCP Send Termination Request (User request)
09:08:51, 23 May. DSL Link Down: duration was 21933 seconds
03:03:53, 23 May. WAN connection PTM connected
03:03:53, 23 May. PPP IPCP Receive Configuration ACK
03:03:52, 23 May. PPP IPCP Send Configuration Request
03:03:52, 23 May. PPP IPCP Receive Configuration NAK
03:03:52, 23 May. PPP IPCP Send Configuration ACK
03:03:52, 23 May. PPP IPCP Receive Configuration Request
03:03:52, 23 May. PPP IPCP Send Configuration Request
03:03:52, 23 May. PPP CHAP Receive success : authentication successful
03:03:52, 23 May. PPP CHAP Receive Challenge
03:03:51, 23 May. PPP LCP Receive Configuration ACK
03:03:51, 23 May. PPP LCP Send Configuration ACK
03:03:51, 23 May. PPP LCP Receive Configuration Request
03:03:51, 23 May. PPP LCP Send Configuration Request
03:03:19, 23 May. DSL Link Up: Down Rate=15974Kbps, Up Rate=1151Kbps; SNR Margin Down=3.6dB, Up=6.0dB
14:11:07, 22 May. WAN connection PTM connected
14:11:06, 22 May. PPP IPCP Receive Configuration ACK
14:11:06, 22 May. PPP IPCP Send Configuration Request
14:11:06, 22 May. PPP IPCP Receive Configuration NAK
14:11:06, 22 May. PPP IPCP Send Configuration ACK
14:11:06, 22 May. PPP IPCP Receive Configuration Request
14:11:06, 22 May. PPP IPCP Send Configuration Request
14:11:06, 22 May. PPP CHAP Receive success : authentication successful
14:11:05, 22 May. PPP CHAP Receive Challenge
14:11:05, 22 May. PPP LCP Receive Configuration ACK
14:11:05, 22 May. PPP LCP Send Configuration ACK
14:11:05, 22 May. PPP LCP Receive Configuration Request
14:11:05, 22 May. PPP LCP Send Configuration Request
14:10:29, 22 May. DSL Link Up: Down Rate=16745Kbps, Up Rate=1151Kbps; SNR Margin Down=3.6dB, Up=6.1dB
14:08:11, 22 May. WAN connection PTM disconnected
14:08:02, 22 May. PPP LCP Send Termination Request (User request)
14:07:58, 22 May. PPP LCP Send Termination Request (User request)
14:07:58, 22 May. DSL Link Down: duration was 135882 seconds
00:23:55, 21 May. WAN connection PTM connected
00:23:55, 21 May. PPP IPCP Receive Configuration ACK
00:23:55, 21 May. PPP IPCP Send Configuration Request
00:23:55, 21 May. PPP IPCP Receive Configuration NAK
00:23:54, 21 May. PPP IPCP Send Configuration ACK
00:23:54, 21 May. PPP IPCP Receive Configuration Request
00:23:54, 21 May. PPP IPCP Send Configuration Request
00:23:54, 21 May. PPP CHAP Receive success : authentication successful
00:23:54, 21 May. PPP CHAP Receive Challenge
00:23:54, 21 May. PPP LCP Send Configuration ACK
00:23:54, 21 May. PPP LCP Receive Configuration Request
00:23:53, 21 May. PPP LCP Receive Configuration ACK
00:23:53, 21 May. PPP LCP Send Configuration Request
00:23:17, 21 May. DSL Link Up: Down Rate=15628Kbps, Up Rate=1155Kbps; SNR Margin Down=3.6dB, Up=6.0dB
17:57:30, 13 May. WAN connection PTM connected
17:57:30, 13 May. PPP IPCP Receive Configuration ACK
17:57:30, 13 May. PPP IPCP Send Configuration Request
17:57:29, 13 May. PPP IPCP Receive Configuration NAK
17:57:29, 13 May. PPP IPCP Send Configuration ACK
17:57:29, 13 May. PPP IPCP Receive Configuration Request
17:57:29, 13 May. PPP IPCP Send Configuration Request
17:57:29, 13 May. PPP CHAP Receive success : authentication successful
17:57:29, 13 May. PPP CHAP Receive Challenge
17:57:29, 13 May. PPP LCP Receive Configuration ACK
17:57:28, 13 May. PPP LCP Send Configuration ACK
17:57:28, 13 May. PPP LCP Receive Configuration Request
17:57:28, 13 May. PPP LCP Send Configuration Request
17:56:57, 13 May. DSL Link Up: Down Rate=17562Kbps, Up Rate=1167Kbps; SNR Margin Down=3.6dB, Up=6.1dB

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22 REPLIES 22
pippincp
Sage
Sage

on ‎30-05-2018 21h19

1,086 Views
Message 2 of 23

Re: BT VDSL New Cabinet SNR Change

Go to solution

Post your connection stats from the hub.

Hub 5 troubleshooting/helpdesk.

Hub 6 Advanced settings/technical logs.

 Do a quiet line test 17070 option 2.

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andrew1210
andrew1210
Contributor

on ‎30-05-2018 21h24

1,082 Views
Message 3 of 23

Re: BT VDSL New Cabinet SNR Change

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Hi,

Thanks for the reply: see below.
new filter used and in test socket since before the switchover happened to new cabinet

quiet line test seems ok (yesterday)

thanks.

1. Product Name: HomeHub5
2. Serial number: +076286+1515009228
3. Firmware version: v0.07.07.03230-BT (Type B) Last updated 13/5/2018
4. Board version: 01
5. VDSL uptime: 1 days, 09:10:21
6. Data Rate: 5489 / 27266
7. Maximum Data Rate: 5475 / 31714
8. Noise Margin: 6.3 / 5.9
9. Line Attenuation: 32.2 / 29.4
10. Signal Attenuation: 0.0 / 0.0
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andrew1210
andrew1210
Contributor

‎31-05-2018 8h37 - edited ‎31-05-2018 8h40

1,038 Views
Message 4 of 23

Re: BT VDSL New Cabinet SNR Change

Go to solution

 

Morning,

So the connection appears to have reset last night at 2am again, and now showing the following stats below:


5. VDSL uptime: 0 days, 06:58:21
6. Data Rate: 4670 / 30745
7. Maximum Data Rate: 5475 / 31714
8. Noise Margin: 6.7 / 6.2
9. Line Attenuation: 32.2 / 29.5
10. Signal Attenuation: 0.0 / 0.0

 

Andrew

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imjolly
Distinguished Sage
Distinguished Sage

on ‎31-05-2018 11h34

1,010 Views
Message 5 of 23

Re: BT VDSL New Cabinet SNR Change

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down speed looking ok and almost at attainable speed  you may get a bit more speed when G.INP kicks in so just maintain connection



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andrew1210
andrew1210
Contributor

on ‎31-05-2018 12h21

998 Views
Message 6 of 23

Re: BT VDSL New Cabinet SNR Change

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Thanks for the reply.

I'll leave it a few days and see what happens. Just interesting as to why the connection synced at 40 meg/sec when connected to the new cabinet, then backed off quickly (where neighbours are sitting solid on 40meg/sec)

It does seem to be slowly climbing

The 'reboots' seem to happen overnight every couple of nights, as seen by the VDSL uptime zeroing out last night - would DLM etc. be a possible culprit here forcing the connection to drop and re-establish? I ask because previously on the cabinet that was literally 1 mile away, it was a slow connection, but it was solid in reliability

Thanks again
Andrew
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imjolly
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Distinguished Sage

on ‎31-05-2018 12h50

985 Views
Message 7 of 23

Re: BT VDSL New Cabinet SNR Change

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it may just be new cabinet settling in and also other people getting added



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andrew1210
andrew1210
Contributor

on ‎31-05-2018 15h37

962 Views
Message 8 of 23

Re: BT VDSL New Cabinet SNR Change

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Yeah - I'll leave it a few more weeks and hope for the best.  It is slightly improving each time it resets, so hopefully that will continue.

 

Andrew

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andrew1210
andrew1210
Contributor

on ‎21-06-2018 21h47

869 Views
Message 9 of 23

Re: BT VDSL New Cabinet SNR Change

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Hi All,

 

It's now been almost a month, and the connection seems to be even more unstable!

It's still in the test socket.  See below for a paste of the WAN logs, showing just disconnects and reconnects - does this look like there is an issue?

Thanks,

Andrew

 

07:07:04 21 Jun. DSL Link Up: Down Rate=27400Kbps Up Rate=5999Kbps; SNR Margin Down=7.6dB Up=5.8dB
07:06:29 21 Jun. DSL Link Down: duration was 208672 seconds  
21:08:39 18 Jun. DSL Link Up: Down Rate=27397Kbps Up Rate=5999Kbps; SNR Margin Down=6.6dB Up=5.8dB
21:08:12 18 Jun. DSL Link Down: duration was 5610 seconds  
19:34:44 18 Jun. DSL Link Up: Down Rate=27399Kbps Up Rate=5999Kbps; SNR Margin Down=6.9dB Up=5.8dB
19:34:11 18 Jun. DSL Link Down: duration was 36057 seconds  
09:33:16 18 Jun. DSL Link Up: Down Rate=27399Kbps Up Rate=5999Kbps; SNR Margin Down=7.4dB Up=5.9dB
09:32:44 18 Jun. DSL Link Down: duration was 3508 seconds  
08:34:18 18 Jun. DSL Link Up: Down Rate=27399Kbps Up Rate=5999Kbps; SNR Margin Down=6.9dB Up=5.9dB
08:33:50 18 Jun. DSL Link Down: duration was 2468 seconds  
07:52:44 18 Jun. DSL Link Up: Down Rate=27399Kbps Up Rate=5999Kbps; SNR Margin Down=7.1dB Up=5.9dB
07:52:12 18 Jun. DSL Link Down: duration was 129177 seconds  
19:59:17 16 Jun. DSL Link Up: Down Rate=27399Kbps Up Rate=5999Kbps; SNR Margin Down=7.4dB Up=5.9dB
19:58:50 16 Jun. DSL Link Down: duration was 40442 seconds  
08:44:50 16 Jun. DSL Link Up: Down Rate=27399Kbps Up Rate=5999Kbps; SNR Margin Down=6.8dB Up=5.9dB
08:44:22 16 Jun. DSL Link Down: duration was 8521 seconds  
06:22:21 16 Jun. DSL Link Up: Down Rate=29860Kbps Up Rate=5999Kbps; SNR Margin Down=6.3dB Up=6.5dB
19:35:01 15 Jun. DSL Link Up: Down Rate=28746Kbps Up Rate=5999Kbps; SNR Margin Down=6.3dB Up=6.5dB
19:34:27 15 Jun. DSL Link Down: duration was 13181 seconds  
15:54:48 15 Jun. DSL Link Up: Down Rate=29449Kbps Up Rate=5999Kbps; SNR Margin Down=6.3dB Up=6.4dB
15:54:21 15 Jun. DSL Link Down: duration was 401 seconds  
15:47:42 15 Jun. DSL Link Up: Down Rate=27768Kbps Up Rate=5999Kbps; SNR Margin Down=6.3dB Up=6.6dB
15:47:09 15 Jun. DSL Link Down: duration was 269 seconds  
15:42:42 15 Jun. DSL Link Up: Down Rate=18848Kbps Up Rate=5999Kbps; SNR Margin Down=6.4dB Up=6.3dB
15:42:13 15 Jun. DSL Link Down: duration was 160 seconds  
15:39:36 15 Jun. DSL Link Up: Down Rate=29709Kbps Up Rate=5999Kbps; SNR Margin Down=6.3dB Up=6.5dB
15:39:07 15 Jun. DSL Link Down: duration was 3698 seconds  
14:37:31 15 Jun. DSL Link Up: Down Rate=28958Kbps Up Rate=5999Kbps; SNR Margin Down=6.3dB Up=6.2dB
14:36:58 15 Jun. DSL Link Down: duration was 171822 seconds  
14:53:16 13 Jun. DSL Link Up: Down Rate=29943Kbps Up Rate=5999Kbps; SNR Margin Down=6.3dB Up=6.3dB
12:00:24 13 Jun. DSL Link Up: Down Rate=30715Kbps Up Rate=5999Kbps; SNR Margin Down=6.3dB Up=6.2dB
11:59:51 13 Jun. DSL Link Down: duration was 9089 seconds  
09:28:24 13 Jun. DSL Link Up: Down Rate=29902Kbps Up Rate=5999Kbps; SNR Margin Down=6.3dB Up=6.2dB
09:27:56 13 Jun. DSL Link Down: duration was 104 seconds  
09:26:14 13 Jun. DSL Link Up: Down Rate=30004Kbps Up Rate=5999Kbps; SNR Margin Down=6.3dB Up=6.3dB
09:25:45 13 Jun. DSL Link Down: duration was 72 seconds  
09:24:35 13 Jun. DSL Link Up: Down Rate=30578Kbps Up Rate=5999Kbps; SNR Margin Down=6.2dB Up=6.4dB
09:24:03 13 Jun. DSL Link Down: duration was 95225 seconds  
06:56:58 12 Jun. DSL Link Up: Down Rate=29845Kbps Up Rate=5999Kbps; SNR Margin Down=6.3dB Up=6.4dB
04:27:25 12 Jun. DSL Link Up: Down Rate=31033Kbps Up Rate=5999Kbps; SNR Margin Down=6.2dB Up=6.3dB
03:48:45 12 Jun. DSL Link Up: Down Rate=29758Kbps Up Rate=5999Kbps; SNR Margin Down=6.3dB Up=6.4dB
03:48:12 12 Jun. DSL Link Down: duration was 173575 seconds  
03:35:19 10 Jun. DSL Link Up: Down Rate=30741Kbps Up Rate=5989Kbps; SNR Margin Down=6.3dB Up=5.8dB
03:34:51 10 Jun. DSL Link Down: duration was 32895 seconds  
18:26:38 09 Jun. DSL Link Up: Down Rate=35080Kbps Up Rate=7021Kbps; SNR Margin Down=4.2dB Up=5.9dB
18:26:10 09 Jun. DSL Link Down: duration was 5210 seconds  
16:59:22 09 Jun. DSL Link Up: Down Rate=34181Kbps Up Rate=6975Kbps; SNR Margin Down=4.2dB Up=5.8dB
16:58:51 09 Jun. DSL Link Down: duration was 726 seconds  
16:46:47 09 Jun. DSL Link Up: Down Rate=33785Kbps Up Rate=6910Kbps; SNR Margin Down=4.2dB Up=5.8dB
16:46:19 09 Jun. DSL Link Down: duration was 27499 seconds  
09:08:02 09 Jun. DSL Link Up: Down Rate=11000Kbps Up Rate=5931Kbps; SNR Margin Down=4.4dB Up=6.1dB
09:07:34 09 Jun. DSL Link Down: duration was 6477 seconds  
07:19:39 09 Jun. DSL Link Up: Down Rate=10829Kbps Up Rate=6117Kbps; SNR Margin Down=4.4dB Up=6.0dB
07:19:11 09 Jun. DSL Link Down: duration was 80009 seconds  
09:05:44 08 Jun. DSL Link Up: Down Rate=6760Kbps Up Rate=6256Kbps; SNR Margin Down=3.6dB Up=6.1dB
09:05:16 08 Jun. DSL Link Down: duration was 102 seconds  
09:03:36 08 Jun. DSL Link Up: Down Rate=36459Kbps Up Rate=6974Kbps; SNR Margin Down=3.2dB Up=5.8dB
09:02:34 08 Jun. DSL Link Down: duration was 206 seconds  
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imjolly
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‎21-06-2018 21h52 - edited ‎21-06-2018 22h01

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Message 10 of 23

Re: BT VDSL New Cabinet SNR Change

Go to solution

You are now in a banded profile due to all the disconnections. If using test socket and quiet line test ok then need to get engineer visit



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