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andrew1210
Contributor
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Message 21 of 23

Re: BT VDSL New Cabinet SNR Change

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Hi all,

I'll post a more detailed response tomorrow, however, today we had a visit from an outstanding Openreach Engineer who really went out his way to diagnose the issue, 4 hours on site. He also reset the line profile.

There was multiple issues found in the infrastructure and the engineer followed and re-terminated connections back to the cabinet.

Time will tell on the WAN connection uptime and hopefully DLM will be kind to us now as I'm delighted with the stats below....

I'll update in a few days

Thanks again to all who contributed

1. Product Name: HomeHub5
2. Serial number: +076286+1515009228
3. Firmware version: v0.07.07.03230-BT (Type B) Last updated 13/5/2018
4. Board version: 01
5. VDSL uptime: 0 days, 05:44:29
6. Data Rate: 9999 / 39999
7. Maximum Data Rate: 16498 / 45808
8. Noise Margin: 11.4 / 8.0
9. Line Attenuation: 29.0 / 20.7
10. Signal Attenuation: 0.0 / 0.0
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PaddyB
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Message 22 of 23

Re: BT VDSL New Cabinet SNR Change

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Hi @andrew1210,

That's a great result, I'm glad the engineer has done a good job repairing your connection.

I've ran a few checks on your line and its looks really good at the moment with no drop out following the visit.

Thanks

PaddyB

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andrew1210
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Message 23 of 23

Re: BT VDSL New Cabinet SNR Change

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Just thought I'd round this off with a final update.  Two weeks later and the connection has only dropped once (and it was a local area power cut that caused it!)  Download now sitting comfortably at 56mb/sec and upload at 10.2mb/sec.

 

Thanks to everyone who had any input in this thread.

Andrew

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