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JonathanAnsell
Aspiring Expert
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Message 1 of 9

BT Wholesale Performance Test

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I've been trying to run the speed test from BT Wholesale however whenever I try and go through further diagnostics I'm just given my download speed and told to rerun the test if required.

 

Anyone else having any problems?

 

Results Image not loaded

 

 

1. Best Effort Test:

Download Speed : 35.47 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
 
 
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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: BT Wholesale Performance Test

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have you tried using different browsers?



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JonathanAnsell
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Message 3 of 9

Re: BT Wholesale Performance Test

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Yes, Safari and Chrome on MacOS. Then tried IE and Chrome on Windows.

All generate the same message.
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JonathanAnsell
Aspiring Expert
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Message 4 of 9

Re: BT Wholesale Performance Test

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Still not able to run further diagnostics.

Tested my mac on another connection and I can test that without issue.

 

Do any of the mods have a contact to see what the problem is?

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Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: BT Wholesale Performance Test

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Not unusual to have problems with diagnostic test but persistence normally pays off. Have you updated your flash player?



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JonathanAnsell
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Message 6 of 9

Re: BT Wholesale Performance Test

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I’ve tried two different computers both with the latest flash player.

I only have a problem when I enter my phone number for further diagnostics.
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JonathanAnsell
Aspiring Expert
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Message 7 of 9

Re: BT Wholesale Performance Test

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Contacted BT via Twitter who were kind enough to send me a Smart Hub 1 and 2 to see if it would solve my issue.
It didn't of course as it's a problem with the BT Wholesale site.
They've now washed their hands of it as it's nothing to do with the retail side of the business.
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Community Manager
Community Manager
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Message 8 of 9

Re: BT Wholesale Performance Test

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Hi @JonathanAnsell the guys over at Twitter were right, we no longer ask customers to use the BT Wholesale speed tester and we don't support it, so if you're having a problem using it this isn't something we can help with unfortunately.

We recommend our customers use our own speed tests, which you can either run directly from the My BT app, or via the “test my speed” option within the hub GUI.

Did you want to run these tests to investigate a specific problem? I see you had another thread about your parents' connection, and that an underground engineer had been arranged last week. If you're still having problems with their connection, could you update that thread with more details and we can take it from there?

Thanks

 

Community ModeratorStephanie
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JonathanAnsell
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Message 9 of 9

Re: BT Wholesale Performance Test

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@StephanieG Hello, thanks for confirming for me. I've updated my other thread with further details.

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