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JonathanAnsell
Contributor
166 Views
Message 1 of 7

BT Wholesale Performance Test

I've been trying to run the speed test from BT Wholesale however whenever I try and go through further diagnostics I'm just given my download speed and told to rerun the test if required.

 

Anyone else having any problems?

 

Results Image not loaded

 

 

1. Best Effort Test:

Download Speed : 35.47 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
 
 
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Distinguished Sage
Distinguished Sage
165 Views
Message 2 of 7

Re: BT Wholesale Performance Test

have you tried using different browsers?



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JonathanAnsell
Contributor
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Message 3 of 7

Re: BT Wholesale Performance Test

Yes, Safari and Chrome on MacOS. Then tried IE and Chrome on Windows.

All generate the same message.
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JonathanAnsell
Contributor
103 Views
Message 4 of 7

Re: BT Wholesale Performance Test

Still not able to run further diagnostics.

Tested my mac on another connection and I can test that without issue.

 

Do any of the mods have a contact to see what the problem is?

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Distinguished Sage
Distinguished Sage
92 Views
Message 5 of 7

Re: BT Wholesale Performance Test

Not unusual to have problems with diagnostic test but persistence normally pays off. Have you updated your flash player?



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JonathanAnsell
Contributor
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Message 6 of 7

Re: BT Wholesale Performance Test

I’ve tried two different computers both with the latest flash player.

I only have a problem when I enter my phone number for further diagnostics.
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JonathanAnsell
Contributor
29 Views
Message 7 of 7

Re: BT Wholesale Performance Test

Contacted BT via Twitter who were kind enough to send me a Smart Hub 1 and 2 to see if it would solve my issue.
It didn't of course as it's a problem with the BT Wholesale site.
They've now washed their hands of it as it's nothing to do with the retail side of the business.
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