Solved! Go to Solution.
There is nothing you can do at your end, it is an account problem. You need to be insistent with customer services that your service hasn't been activated. If you still get no sense from them post back and we'll see what the mods can do.
I assume you are using a BT Home hub?
You mentioned about altering settings, you cannot do that on the home hub.
If you are using your own router, then you will get the Wholesale page if the PPPoE settings are wrong.
You will be charged for the visit if its your own router at fault.
No, nothing you can alter. I doubt the engineer will be able to fix the problem directly tomorrow, but he should be able to confirm the problem and put things in motion.
@Keith_Beddoe Posts crossed. I just assumed HH from the mention of Blue Light.
Good stuff, glad you got it sorted and thanks for the update.
I wasn't sure if the engineer would have the capability to do that.