run btpseedtester during peask time tonight as it stores last test so you will show how bad the speed is - post results don't run any afterwards
which exchange and cabinet are you on you deleted it from dslchecker results
I'm on Treffgarne exchange in South Wales.
The thing with the speed tester is that it wokrs OK during the day and when I try during the evenings when the speed is low, say 2,3 or 4Mbps, the Further Diagnostics test just gives error messages like Browser session timed out or telling me I've not logged in as speedtest.bt.... and to change the login settings on the hub. The same thing on each of the three evenings I ran tests. The images show the last low test result that was the last time I got a response from Further Diagnostics test.
I'll try again this evening, but does this mean if I can't get a Further Diagnostics result the Mods can't deal with this issue.
try running test at say 5/6pm and see if you can get poor results to show your problem I will ask mods to check your exchange for congestion
I've run the speedtest and this is the Further Diagnostics result. Not sure what the error message means and I run it a few times but just get the same screen and message but with slightly different download speeds. It is slightly faster than on previous evenings but still no where near the minimum guaranteed speed.
try running this to see if download speed similar http://www.speedtest.net/
just run the one you suggested and also the bt wholesale one. Results below. I don't follow how I get speeds as stated i my order during the day and then these which not good at all.
see if mods can helpfind the problem as speeds very low mods will post here