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imjolly
Distinguished Sage
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Message 11 of 27

Re: BT Wholesale Speedtest site

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run btpseedtester during peask time tonight as it stores last test so you will show how bad the speed is - post results  don't run any afterwards

 

which exchange and cabinet are you on   you deleted it from dslchecker results



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Addy
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Message 12 of 27

Re: BT Wholesale Speedtest site

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I'm on Treffgarne exchange in South Wales.

 

The thing with the speed tester is that it wokrs OK during the day and when I try during the evenings when the speed is low, say 2,3 or 4Mbps,  the Further Diagnostics test just gives error messages like  Browser session timed out or telling me I've not logged in as speedtest.bt.... and to change the login settings on the hub. The same thing on each of the three evenings I ran tests. The images show the last low test result that was the last time I got a response from Further Diagnostics test. 

 

I'll try again this evening, but does this mean if I can't get a Further Diagnostics result the Mods can't deal with this issue.

 

thanks

 

Ade

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imjolly
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Message 13 of 27

Re: BT Wholesale Speedtest site

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try running test at say 5/6pm and see if you can get poor results to show your problem  I will ask mods to check your exchange for congestion



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DanielS
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Message 14 of 27

Re: BT Wholesale Speedtest site

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Hey @Addy,

 

I checked the Treffgarne Rax siteto see if it's running hot. Everything is operating within thresholds so it doesn't appear to be congestion related.

 

Thanks

 

DanielS

 

 

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imjolly
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Message 15 of 27

Re: BT Wholesale Speedtest site

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thanks @DanielS



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Addy
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Message 16 of 27

Re: BT Wholesale Speedtest site

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Hi @DanielS,

 

I've run the speedtest and this is the Further Diagnostics result. Not sure what the error message means and I run it a few times but just get the same screen and message but with slightly different download speeds. It is slightly faster than on previous evenings but still no where near the minimum guaranteed speed.

 

thanks

 

Ade

 

Screen Shot 2018-02-01 at 18.18.22.png

 

Screen Shot 2018-02-01 at 18.19.25.png

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imjolly
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Message 17 of 27

Re: BT Wholesale Speedtest site

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try running this to see if download speed similar http://www.speedtest.net/



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Addy
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Message 18 of 27

Re: BT Wholesale Speedtest site

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Hi @imjolly,

 

just run the one you suggested and also the bt wholesale one. Results below. I don't follow how I get speeds as stated i my order during the day and then these which not good at all.

 

thanks 

 

Ade

 

Screen Shot 2018-02-01 at 18.34.07.png

Screen Shot 2018-02-01 at 18.34.38.pngScreen Shot 2018-02-01 at 18.36.09.png

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imjolly
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Message 19 of 27

Re: BT Wholesale Speedtest site

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see if mods can helpfind the problem as speeds very low  mods will post here



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DanielS
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Message 20 of 27

Re: BT Wholesale Speedtest site

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Hey @Addy,

 

Can you get in touch with us about this please? The link is still available to you through my profile.

 

We'll go over everything and do our best to help

 

Thanks

 

DanielS

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