I have recently signed up to BT Fibre 2 which worked well during the cooling off period but since then my broadand has been slowing significantly between 7-11pm at night. During the day and early in the morning I am consistently getting a stable 65-68Mbps (versus the guaranteed 62Mbps) but during the times when I need it for game streaming it is slowing to less than 20Mbps. Last two nights it has dipped to 6-8Mbps despite no one using the network.
I have raised a fault with BT a week ago and heard nothing other than they are looking into it and they have already marked with "We’ve had to remove your right to exit your contract without penalty, as we’ve not been able to monitor your speed or get any required information from you."
I have since raised a complaint but looking at these forums both avenues pursued so far appear to be a waste of time so am looking for some help to please resolve the issue.
Running BT Wholesale just now showed
When I try and run the diagnostic it just says "The system is currently busy. Please try again shortly, however if this problem persists, raise the issue with your service provider."
Can you post router stats please
are you using Ethernet or wireless? The speeds quoted by BT are all connection speed not download speeds there is no guarantee on download speed
Enter phone number and post result delete number but leave exchange and cab
Hopefully this is what you are after. I have tried both wired and wireless and get the same result
Connection status Connected
Connection type Fibre Broadband (VDSL)
Firmware version v0.21.03.07094-BT (Thu Jul 9 17:43:55 2020)
Serial number +091298+2034014368
Downstream sync speed 74.9 Mbps
Upstream sync speed 20.0 Mbps
Network uptime 4 days 6 Hours 44 Mins 57 Secs
System uptime 4 days 6 Hours 46 Mins 45 Secs
BT Wi-fi status Active
The link doesnt show up as it gives the message that it's a new BT number but based on address checker:
|Up to 11||--||6.5 to 15||Available|
|Up to 11||Up to 1||6.5 to 15||Available|
|Up to 6||--||5 to 8||Available|
The premise/line is associated with exchange which is NOT part of current fibre priority programme.
The premise/line is associated with exchange where WLR is not withdrawn.
The premise/line is associated with exchange where SOADSL service is restricted.
FTTP is not available.
btsppedtester is often unavailable but after numerous attempts it works again
can you post results from speedtest.net using Ethernet connection
Thanks ethernet speedtest results below
Hoping someone can please help resolve this issue. BT aren’t responding to comms on fault tracking or complaints and am hopeful that looking at similar posts someone can help fix the issue
Thank you for posting and welcome to the Community. I'm sorry if you been experiencing a drop in speed during the evening. It does sound like it could be congestion on the network. If you send me your details, I'll be able to run a few checks on the network.
I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages
Unfortunately BT phoned today to “refresh my hub” and change my WiFi channel but was frustratingly told they have looked at my line performance and it has been perfect since activation?? Even on a wired connection today outside of the peak impacted hours it could only manage 40Mbps so not sure how they have come to that conclusion... As I feared this is the start of what I suspect is a long drawn out process...