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Message 11 of 13

Re: BT broadband upgrade from ADSL to Fibre (along with Digital voice)

Yes

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Message 12 of 13

Re: BT broadband upgrade from ADSL to Fibre (along with Digital voice)

"I'm aware I'll need to get the phone adaptor if I want to continue using existing phone with Digital Voice."

If you can plug your existing phone into the socket on the back of the Smarthub 2, you do NOT need the BT adapter to get DV. The "adapter" is, in my view, confusingly named by BT. ANY corded phone will work on DV when its cord is plugged into the Hub. The adapter is only needed if you want to use a corded phone somewhere other than where the Hub is located. It would be better called a "portable phone socket".
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Message 13 of 13

Re: BT broadband upgrade from ADSL to Fibre (along with Digital voice)

If you are one of the small number still on ADSL (so served from the exchange rather than FTTC served from a cabinet ) , the  product you presumably are on is an  upto 24Mb one  (I can’t recall it’s product name , obviously it doesn’t include the word ‘fibre’) , was marketed as 17Mb and , you state you get around 5Mb, so I’d estimate that puts you 4-5Km from the exchange…it’s very rare to not have been offered an FTTC upgrade path in the past .

TBH , your change to FTTP would need to be checked with BT , as far as I know the basic FTTP profile is 40Mb (sold as BT Essential, not to be confused with Home Essentials the social tariff) so I’d suspect you will be moved onto that , but as an ADSL customer not FTTC /VDSL  there is no directly comparable FTTP equivalent , if it happens to be F1 you get ( re reading your original post that may be the case ) , unlike most , I suspect you will see a price increase unless your ADSL price were more than the current F1 price , but I’d struggle to see how this can be achieved without some contractual tie up , as you , unlike  FTTC to FTTP migrations are not simply changing  the transmission medium .

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