cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Darkblue1893
Beginner
1,438 Views
Message 1 of 5

BT cables missing?, no broadband.

I've received the package containing the modern and Hub.  The package contained 2 boxes with  ethernet cables (yellow and red tipped) and power units for modern and Hub.

I've also received a text message saying the Broadband has been switched on. 

The problem is there is no cable to connect the modern to the telephone socket. 

Does that get sent out separately?

I live in a new build who has been wired  by BT.

0 Ratings
Reply
4 REPLIES 4
pippincp
Distinguished Sage
1,427 Views
Message 2 of 5

Re: BT cables missing?, no broadband.

If it is new build is it also FTTP that has been supplied? Is there anything like this in the property?

fttp_small_ont_2019.jpg

0 Ratings
Reply
Darkblue1893
Beginner
1,397 Views
Message 3 of 5

Re: BT cables missing?, no broadband.

Thanks for replying.  There is sn openreach box in the electrical cupboard.  It has a grey ethernet cable attached to it?

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,391 Views
Message 4 of 5

Re: BT cables missing?, no broadband.


@Darkblue1893 wrote:

Thanks for replying.  There is sn openreach box in the electrical cupboard.  It has a grey ethernet cable attached to it?


Then you need to connect the home hub as shown below, and it should work, provided there is power on the Openreach box. That power unit supplied for the modem, may be needed.

smart hub 2.jpg

0 Ratings
Reply
pippincp
Distinguished Sage
1,370 Views
Message 5 of 5

Re: BT cables missing?, no broadband.

As @Keith_Beddoe  has shown above you don't connect to the telephone socket for FTTP. You connect to the ONT.

0 Ratings
Reply