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Message 1 of 16

BT charged for FTTC activation but never turned up

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I moved from plusnet to BT 3 weeks ago but effectively nobody ever came around
I was hoping someone would change my openreach ECI modem for an Huwaei to match the cabinet but they never turned up
Is it worth chasing them as I think this is taking away a few megabits feom my speed?
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Message 2 of 16

Re: BT charged for FTTC activation but never turned up

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did you not receive a HH5.  BT do not get openreach to issue modems now that HH5 is modem/router



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Message 3 of 16

Re: BT charged for FTTC activation but never turned up

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Yes still in the box paid £6.50 for delivery
I was already on fober so what exactly did I pay the £49 for?
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Message 4 of 16

Re: BT charged for FTTC activation but never turned up

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An engineer needed to visit the cabinet and switch you to a new port in the cabinet.
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Message 5 of 16

Re: BT charged for FTTC activation but never turned up

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I thought there was no difference at cabinet level between plusnet fiber and BT fiber?
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Message 6 of 16

Re: BT charged for FTTC activation but never turned up

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There's not, it's the same DSLAM for all providers however, when you migrate to a different ISP, it requires a port change at the cabinet.

I don't know why but there must be a reason Openreach have decided this, and I doubt it's just to charge customers. They have more than enough work to do without making additional visits to the cabinet if they weren't needed.
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Message 7 of 16

Re: BT charged for FTTC activation but never turned up

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Even if there isn't, there is administrative work to do that has to be paid for.

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Message 8 of 16

Re: BT charged for FTTC activation but never turned up

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According to BT help
http://bt.custhelp.com/app/answers/detail/a_id/48338/~/why-is-there-an-activation-fee-for-bt-infinit...
The charge is for the engineer
Administration charge for becoming a customer sound ridiculous
Do I have to file a complain?
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Message 9 of 16

Re: BT charged for FTTC activation but never turned up

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In order to activate your BT Infinity service, an engineer will need to visit your street cabinet and in some cases carry out work in your home – all for a small, one-off activation charge of £49.

 

Can't see where you have any grounds for complaint.

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Message 10 of 16

Re: BT charged for FTTC activation but never turned up

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You have no ground for complaint. You were advised of the charge when you made the order and were happy to pay it.

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