Welcome back to the Community and thanks for taking the time to post.
Are you a FTTP customer by any chance?
Yesterday i called BT customer services, and i was very disappointed, they said that my connection is working fine, and open-reach technician reported that connection is working, however, we showed him that specific websites do not open, or opens and dosent download pictures, like Instagram, Pintrest, Whats-app, in addition that X Box shows connected to Wifi, but when my son starts the game it is actually not connected.
They said they cannot do anything about it because no faults are visible, and they closed the ticket.
Now, i tried something i read on google, to install a free VPN, on mobile phones, and when i did that, it worked and apps like instagram and whatsapp, Snapchat worked properly!!! I am not an expert, so i dont know what is the exact problem. Still i have the major problem that i cannot connect my work laptop & the Xbox!!
Any ideas how it can be solved?
Thank you all
do you have web protect enabled? if so have you tried with it disabled to see if that solves the problem