you can complete this form and send to openreach to get database updated if you get auto reply then send again until you get reply from a person https://www.formwize.com/run/survey3.cfm?id=7214&embed
you can also phone FTTP sales who may be able to help 08005874787
there is nothing the forum can do to help you - sorry
only small consolation is there are other posts just like yours - so it's not just you
The developers are the ones who should be able to get this done for you. All they need to do is contact the person at Openreach who liased with them who will have signed the job off and should have updated the database.
The BTWholesale database uses the Openreach one.
Would there be any chance of getting a mod involved with this? I have been reading through old posts were people have the same issue and a mod managed to solve it by conctacting Openreach on the customers behalf.