I have been with BT for around 14 months now. I ordered BT infinity 2 when I first started with them. When I ordered the package originally, they stated a guaranteed speed of around 76mb I believe. I would have to find the original email but I remember it being in the 70+ range.
At first it was great, I was getting 80mb+ download speed for 2 months.
12 months later and I now get 57mb download speed. I checked the BT website and they have updated their minimum guarenteed speed, it now only says 57mb for my phone line.
Where do I stand with this? When I took out the package they gave a guarenteed minimum speed of 70+mb and half way through my contract they drop it to 57mb? Can they do this?
Also it appears my connection speed is sitting exactly on the current minimum guarenteed speed of 57mb, I'm guessing it's not dropping any further because it would cause it to go below the guarenteed speed. Can anyone tell me if this could be caused by a dodgy line?
On the BT website it says 66Mb-80Mb estimated speed for my phone number.
I just checked my emails and I could not find the guaranteed speed statement, only a part where it says "We estimate your download speed will be between 79Mb and 80Mb"
Is it worth me being on the higher infinity 2 package do you think? Or would it be better for me to drop down to infinity 1.
I did the BT wholesale speed test and it gave this:
Download speed achieved during the test was - 57.68 Mbps
For your connection, the acceptable range of speed is 60 Mbps-59.92 Mbps .
IP Profile for your line is - 59.92 Mbps
Upload speed achieved during the test was - 10.66Mbps
Upstream Rate IP profile on your line is - 20 Mbps
Hi, thanks for the reply,
The router is connected to the master socket, it's one of those newer pre-filtered ones. The house is also fairly new, so no old wiring anywhere.
The 57mb speed was from wireless, but I did try a direct ethernet and got 61mb. In the past my wireless was working with 80mb download speed so it doesn't really change much when I swap them around.
|6. Data rate:||19890 / 61908|
|7. Maximum data rate:||24737 / 62830|
|8. Noise margin:||5.9 / 6.7|
|9. Line attenuation:||15.5 / 13.6|
|10. Signal attenuation:||15.6 / 13.7|
Thank you for your help. One more thing, I have powerline adapters installed, well two of them. Could they cause the DLM thing to be dropping my line profile because the powerline adapters are not very stable?
Nah they won't affect the connection between the router and the DSLAM in the cabinet. The connection or sync rate is solely between those two devices.
Actually homeplugs can generate a lot of noise and cause interference to the DSL signal.
Radio hams hate them because of all the spurious RFI they generate, some of which is in the VDSL frequency range.