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L3
Aspiring Expert
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Message 1 of 6

BT fibre no internet

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I'm on fibre and I've had no net since yesterday.

I have a tp link 9980 and the light 3rd from left will not illuminate.
Any one else had this?
Has Bt fibre gone down?.
What's the sign in details?
I even tried factory reset and then quick setup from menu.

Thanks
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5 REPLIES 5
Distinguished Guru
Distinguished Guru
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Message 2 of 6

Re: BT fibre no internet

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Do you have a dial tone?

Which exchange are you on?

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L3
Aspiring Expert
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Message 3 of 6

Re: BT fibre no internet

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Yeah house phone dial tone.

Looking at tp link 9980 manual it's the internet light 3rd from left is not illuminate, the first light is power light and second is DSL light which both one and 3rd light internet light is off
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Distinguished Guru
Distinguished Guru
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Message 4 of 6

Re: BT fibre no internet

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Which exchange?

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L3
Aspiring Expert
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Message 5 of 6

Re: BT fibre no internet

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Managed to sort router out tried doing it on wireless device and that's why didn't work, tried it on PS4 ethernet and sorted it

Mod can now delete this all good.

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Moderator
Moderator
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Message 6 of 6

Re: BT fibre no internet

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Hi @L3,

Thank you for posting back and confirming that the issue has been fixed.

Cheers

PaddyB

Community ModeratorPaddyB
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