cancel
Showing results for 
Search instead for 
Did you mean: 
Cobbmeister
Aspiring Contributor
480 Views
Message 11 of 19

Re: BT infinity 1 Speeds on BT Infinity 2 - 74Mb actual dropped to around 34Mb.

I have given around 6 weeks ish for the noise margin to reduce. But it looks like there has been very little change. The HH5 has been left to its own devices. Still hitting around the 38Mb and sometimes lower. Checked on the infinity website, using both postcode an landline number it is still saying a minimum of 68Mb. Which is what we was getting around for the first 2 months or so.

 

08:08:50, 01 Nov.(323667.280000) PPPoE is up -​ Down Rate=38274000Kbps, Up Rate=19999000Kbps; SNR Margin Down=10.1dB, Up=15.4dB
03:08:37, 30 Oct.(132859.180000) PPPoE is up -​ Down Rate=38274000Kbps, Up Rate=19999000Kbps; SNR Margin Down=9.9dB, Up=15.1dB
15:16:26, 28 Oct.( 144.720000) PPPoE is up -​ Down Rate=38274000Kbps, Up Rate=19999000Kbps; SNR Margin Down=12.0dB, Up=7.1dB
06:31:42, 28 Oct.(16250.340000) PPPoE is up -​ Down Rate=38274000Kbps, Up Rate=19999000Kbps; SNR Margin Down=11.0dB, Up=6.7dB
03:02:59, 28 Oct.( 141.630000) PPPoE is up -​ Down Rate=42101000Kbps, Up Rate=19999000Kbps; SNR Margin Down=10.4dB, Up=7.0dB
22:21:48, 24 Oct.(935040.610000) PPPoE is up -​ Down Rate=42101000Kbps, Up Rate=19999000Kbps; SNR Margin Down=10.4dB, Up=6.7dB
20:04:00, 20 Oct.(581183.370000) PPPoE is up -​ Down Rate=42101000Kbps, Up Rate=20000000Kbps; SNR Margin Down=10.4dB, Up=6.4dB

 

 

Any help appretiated.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
475 Views
Message 12 of 19

Re: BT infinity 1 Speeds on BT Infinity 2 - 74Mb actual dropped to around 34Mb.

You need to get an engineer to fix the line fault.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
466 Views
Message 13 of 19

Re: BT infinity 1 Speeds on BT Infinity 2 - 74Mb actual dropped to around 34Mb.

have you checked quiet line test again?

 

with these drops in connection you are not going to make any progress and like licquorice said you need to get engineer visit



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Cobbmeister
Aspiring Contributor
434 Views
Message 14 of 19

Re: BT infinity 1 Speeds on BT Infinity 2 - 74Mb actual dropped to around 34Mb.

BT booked for visit on 6th Nov , and now the line goes quiet without any crackle. Why does that happen, when you book a call out?

Just had a look on the HH5 and disconnections (PPOE Down) are appearing more regular at anywhere from 4 hrs to 40hrs. SNR down is now 12 db and up is 15 db.

Is it worth mentioning BB woes to engineer visiting? Or just let him concentrate on the line noise at hand?

0 Ratings
Reply
Cobbmeister
Aspiring Contributor
433 Views
Message 15 of 19

Re: BT infinity 1 Speeds on BT Infinity 2 - 74Mb actual dropped to around 34Mb.

Just to add that the last 10 x PPOE Downs average at 29 hrs.
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
427 Views
Message 16 of 19

Re: BT infinity 1 Speeds on BT Infinity 2 - 74Mb actual dropped to around 34Mb.

if phone engineer then probably can't help with broadband but you can ask and see if he can help



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Highlighted
Sage
Sage
425 Views
Message 17 of 19

Re: BT infinity 1 Speeds on BT Infinity 2 - 74Mb actual dropped to around 34Mb.


@Cobbmeister wrote:
BT booked for visit on 6th Nov , and now the line goes quiet without any crackle. Why does that happen, when you book a call out?

Just had a look on the HH5 and disconnections (PPOE Down) are appearing more regular at anywhere from 4 hrs to 40hrs. SNR down is now 12 db and up is 15 db.

Is it worth mentioning BB woes to engineer visiting? Or just let him concentrate on the line noise at hand?


Up to you if you mention it to him but he will only be a line engineer and can't even get a profile reset for you.

 

Then again you may be lucky and get an engineer who has some broadband knowledge.

0 Ratings
Reply
Cobbmeister
Aspiring Contributor
394 Views
Message 18 of 19

Re: BT infinity 1 Speeds on BT Infinity 2 - 74Mb actual dropped to around 34Mb.

Thanks. I had a line engineer turn up, with little knowledge of bt ininity/B Band. The line has been clear for a few days it seems that another engineer has been out to our cabinet a couple of days ago for someone else. Which may of also solved my noise issue. So the line engineer is giving it is now fixed / clear.
So with this in mind, what would be the next port of call ? I would inform BT of the broadband problem, but I can't see anywhere to ring / contact.D9 I need to request a profile reset or anything in perticular ?

Thanks.
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
386 Views
Message 19 of 19

Re: BT infinity 1 Speeds on BT Infinity 2 - 74Mb actual dropped to around 34Mb.

if noise problem now fixed you need a stable conenction for DLM to start improving your connection  what is your current connection time?  can you post stats from the HH5



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply