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Distinguished Sage
Distinguished Sage
218 Views
Message 21 of 27

Re: BT infinity 2

Did you remove the middle section like I said shown by yellow arrow otherwise internet will not work



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mejon1
Aspiring Contributor
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Message 22 of 27

Re: BT infinity 2

Ok I  have removed the piece where the yellow arrow is pointing to and all there is behind are two thin pieces of metal.  I think i will leave it for now and let the engineer sort it out on Thursday, so thanks for the help.

 

Another thing while I am here, was out this morn and have noticed a tree  has slipped down the embankment and is resting on a bt fibre wire.   Is there a email address I can report it?

 

Thanks.

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Distinguished Sage
Distinguished Sage
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Message 23 of 27

Re: BT infinity 2

there is obviosly something odd with your master socket.  when you slip off the section shown by the yellow arrow you should now be left with the main part of the master socket with the test socket exposed. the hub should work when conencted there with a filter



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mejon1
Aspiring Contributor
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Message 24 of 27

Re: BT infinity 2

Removed the plastic where the yellow arrow is pointing and there is just two small thin metal pieces.    But thanks for the help anyway and hopefully it'll be sorted soon.   

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Techwizz
Aspiring Expert
159 Views
Message 25 of 27

Re: BT infinity 2

That's the wrong section. It's the part where the black arrow is pointing to. You need to test using the test socket to prove the issue is not with any internal wiring.

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mejon1
Aspiring Contributor
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Message 26 of 27

Re: BT infinity 2

Tested where the black arrow is pointing also, had to find a filter for that one.  Did a quiet test but the router was just orange with a red b flashing.  Just a thought, is there a master socket for testing the broadband as it is the port above the master socket for the phone?   And is wired in already by the bt engineer when he first installed it?   It doesnt go off when i remove the faceplate it to see the master socket.  But the phones in the house go off.   

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Techwizz
Aspiring Expert
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Message 27 of 27

Re: BT infinity 2

If you have no connection in the test socket, then your master socket is incorrectly wired. You'll need an engineer to fix that.
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