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mikeme92
Beginner
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Message 1 of 4

BT infinity Speed decrease

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    

FTTC Range A (Clean)79.4602019.6--Available
FTTC Range B (Impacted)70.543.82013.8--Available
 
WBC ADSL 2+Up to 17--10 to 19.5Available
WBC ADSL 2+ Annex MUp to 17Up to 1.510 to 19.5Available
ADSL MaxUp to 7.5--6.5 to 8Available
WBC Fixed Rate2 ----Available
Fixed Rate2 ----Available
Other Offerings
FTTP on Demand33030--Available
Fibre Multicast------Available
Copper Multicast------Available

 

 

 Have ran multiple speed test's,Speedtest/BT wholesale/BT line test/Braodband speed checker.

ALl of them are at 39mbps which is far below what we was told and have had since install,Changed to 39 recently to no avail. Far to slow and was even getting far higher with previous provider on a lower package.

 

ANy issues/Maintainence we should know about or any fault's in the RG18 area?Not worth the price if it's stuck at 39....

ANy help appreciated.

 

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3 REPLIES 3
Sage
Sage
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Message 2 of 4

Re: BT infinity Speed decrease

Can yourun a speed test at BT Wholesale again and click on the Further Diagnostics after the first test? Post back the FULL results.

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Distinguished Sage
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Message 3 of 4

Re: BT infinity Speed decrease

can you please run the BT speedtest further diagnostic test this test appears after the first test completes and post back the results

http://speedtest.btwholesale.com/
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Starman
Aspiring Expert
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Message 4 of 4

Re: BT infinity Speed decrease

Could you please post the helpdesk section stats from your HomeHub which is located under the troubleshooting section. Also are  these speed tests being conducted via a wired eithernet connection?

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BT Infinity (EASTF) 58.93/15.94 Mbps [IP Profile: 60.8/20 Mbps] using Openreach Modem & Billion BiPAC 7800N

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