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raver
Aspiring Contributor
229 Views
Message 1 of 5

BT infinity activation problem

Hi guys first post as i am new to this.
I recently had an engineer come install BT INFINITY. The wires all went in but the engineer couldnt actually get the internet working and left.
I am currently with orange/ee for adsl. The BT infinity wires went in last friday but since it didnt work my orange adsl kept working until this morning when it suddenly broke.
Now my flat is completely without wired internet. Does anyone else has these problems? Is there anyone at BT thats helpful as the main switchboard person just kept saying they will call me back.
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4 REPLIES 4
Sage
Sage
225 Views
Message 2 of 5

Re: BT infinity activation problem

The mods will drop in here and give you a link to contact them.

 

note it will take up to 5 days for a reply but they will gwt you sorted.

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ptan
Aspiring Expert
199 Views
Message 3 of 5

Re: BT infinity activation problem

Hi raver

 

That is not a good customer experience for the engineer to have left without giving you any indication as to what was going on. As pippin said, hopefully a mod will be able to help you out on this.

 

ptan

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Moderator
Moderator
170 Views
Message 4 of 5

Re: BT infinity activation problem

Hi raver,

 

I'm sorry the engineer left you with no internet, please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll look into this for you. You can find the link by clicking on my username.

Thanks

Neil

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raver
Aspiring Contributor
164 Views
Message 5 of 5

Re: BT infinity activation problem

Many thanks Neil. I have submitted the form now. Hope i get my infinity soon.
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