The mods will drop in here and give you a link to contact them.
note it will take up to 5 days for a reply but they will gwt you sorted.
That is not a good customer experience for the engineer to have left without giving you any indication as to what was going on. As pippin said, hopefully a mod will be able to help you out on this.
I'm sorry the engineer left you with no internet, please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll look into this for you. You can find the link by clicking on my username.