I hope you have more luck than me with this pathetic service, I've not had a fully working service since changing to infinity in mid December and they fully disconnected me on 26th January.
I can't have any Internet connection but, BT don't mind me paying them £50 a month for it.
This is the problem with this monopolistic monster of UK communications!
Ironically I saw the government advert for the roll out of faster broadband last night. If only they knew just how bad this service is.
Be ready for them to demand a huge cancellation fee if you want to go back to ADSL and to wait at least a week for them to reconnect you.
They don't care at all as they are a monopoly, They know you can't use anyone else to connect you.
Not really incorrect is it? Both BT retail and Openreach are owned by BT PLC. So even if I go to Sky i will still be at the mercy of BT PLC when it comes to being connected.