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Daly123
Newbie
500 Views
Message 1 of 5

BT infinity disconnecting every 5 minutes!!!

The broadband seems to drop every 5 minutes, I have carried out the troubleshooting steps numerous times, a few times it's got it to work for about 5 minutes and then it goes again. This has been happening all week!!
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4 REPLIES 4
Mahjx001
Newbie
492 Views
Message 2 of 5

Re: BT infinity disconnecting every 5 minutes!!!

Mine is too, seems connected now I've checked the line and all is ok, but the speed is also going from 20 mps down to 0.4

no good at all if you are trying to check everything. 

Would be good if BT could post something to advise what's going on, as there are many posts in the last 2 days, so it can't all be a coincidence

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Distinguished Sage
Distinguished Sage
482 Views
Message 3 of 5

Re: BT infinity disconnecting every 5 minutes!!!

Does it drop out on both wired and wireless connections?

 

If it is only wireless make sure you turn off "smart setup" on the Homehub.

 

See link how to do that.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

Some devices have a problem with the Homehub dual band having the same SSid (name). Try giving the 2.4Ghz and 5Ghz frequencies different SSids. Just add a 5 to the end of the 5Ghz SSid so you know which is which. Check the 5 GHz Sync with 2.4 GHz: is set to NO.

Once you have done that "forget" the connection on your device and then restart the device and log onto both the SSids if the device can see both frequencies. Not all devices can use 5GHz.


See this link

http://bt.custhelp.com/app/answers/detail/a_id/44798/~/i-have-problems-connecting-5ghz-and-dual-band...

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Distinguished Sage
Distinguished Sage
474 Views
Message 4 of 5

Re: BT infinity disconnecting every 5 minutes!!!

check no exchange problems  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/



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Barry57
Expert
415 Views
Message 5 of 5

Re: BT infinity disconnecting every 5 minutes!!!

"This has been happening all week!!"

 

Just a thought ....

Have any flashing xmas light been put up that run near the phone line ? Its surprising how much mischief they can cause with the connection.

 

These days I dig my unlocked HG612 out on 1st of Dec so I can keep an eye on the line charts, as even the neighbours festive lights can affect the line. :eek: 🙂

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