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aaron2727
Beginner
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Message 1 of 9

BT infinity home hub 3 issue/phone disconnects internet

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Ok so i have had BT home hub 3 with openreach infinity and the phone has been plugged in downstairs for a few years now, and the internet upstairs every time the phone rings i lose connection, so i did no really care or really notice it at the time, but now its really annoying.

 

so apprently my SSFP socket (i believe its called that) upstairs has the two ports for internet and phone so i know thats the microfilter, i plugged my phone and the internet in the socket, everything works but i still get the problem where my internet drops and when the phone rings im really confused.

 

maybe it is the internal wiring but would the bt engineer not connect it to split it off or somthing.

 

thanks

(This is my socket)

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Message 2 of 9

Re: BT infinity home hub 3 issue/phone disconnects internet

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Hi aaron2727,

 

It sounds like you have a noise problem with your line.

 

If your modem is unlocked and you can access it, please copy and paste the line stats here but if not then all I can advise is to report a telephony fault.

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aaron2727
Beginner
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Message 3 of 9

Re: BT infinity home hub 3 issue/phone disconnects internet

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Hello I did a line test and it came up all non faulty 

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: BT infinity home hub 3 issue/phone disconnects internet

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sounds like a high resistance fault and you nned to report a phone fault to 151  http://www.kitz.co.uk/adsl/connectionprobs.htm



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Distinguished Sage
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Message 5 of 9

Re: BT infinity home hub 3 issue/phone disconnects internet

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I agree with imjolly it is not a line noise problem in this case
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aaron2727
Beginner
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Message 6 of 9

Re: BT infinity home hub 3 issue/phone disconnects internet

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High resistance? Is there a sign like a noise or it is just in the wires?
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Message 7 of 9

Re: BT infinity home hub 3 issue/phone disconnects internet

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john46,

 

I'm not sure how a high resistance fault is not a noise problem?

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Distinguished Sage
Distinguished Sage
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Message 8 of 9

Re: BT infinity home hub 3 issue/phone disconnects internet

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did you read the link I posted about high resistence fault?  it is a joint problem on your line

 

to report a noise problem you would hear it crackle/hiss/static but HR fault is a bad joint(s) causing the router to drop when phone rings



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Distinguished Sage
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Message 9 of 9

Re: BT infinity home hub 3 issue/phone disconnects internet

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as imjolly has posted different problems
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