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jingies
Aspiring Contributor
428 Views
Message 11 of 23

Re: BT infinity hub requires multiple resets daily

As I said, I don't have a home hub 5, I've got home hub 3.

Is this what you need?
1. Product name: BT Home Hub 3.0B
2. Serial number: +058721+114812CXPR
3. Firmware version: V100R001C01B036SP05_L_B. Last updated 19/11/13
4. Board version: VER.D
5. WAN: PPP Connected
6. Data sent/received: 19494844/76231939 B
7. Broadband username: bthomehub@btbroadband.com
8. BT FON: No
9. Wireless network/SSID: BTHub3-WFKR
10. Wireless connections: Enabled (b/g/n, 20M, WPS Enabled)
11. Wireless security: WPA and WPA2
12. Wireless channel: Automatic/1
13. Firewall: Default
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Distinguished Guru
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Message 12 of 23

Re: BT infinity hub requires multiple resets daily

Yes, the line stats aren't available from the Homehub 3 unfortunately; they're locked inside the modem.
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jingies
Aspiring Contributor
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Message 13 of 23

Re: BT infinity hub requires multiple resets daily

The laptop doesn't seem to be able to connect through the router. I've been clicking try again repeatedly, but consistently get "connection failed with error 651"
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Distinguished Guru
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Message 14 of 23

Re: BT infinity hub requires multiple resets daily

No, you should remove the router (homehub3) and connect the laptop directly to the white Openreach modem.
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jingies
Aspiring Contributor
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Message 15 of 23

Re: BT infinity hub requires multiple resets daily

Sorry, that is what is I meant. Laptop is connected directly to white modem, but can't get it to work.
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Distinguished Guru
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Message 16 of 23

Re: BT infinity hub requires multiple resets daily

Can you check the username and password, please?
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jingies
Aspiring Contributor
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Message 17 of 23

Re: BT infinity hub requires multiple resets daily

OK, laptop is now connected directly to modem.  It seems I had to tick the box labelled "allow all users to use this connection" or something similar.

 

Speedtest.net is reporting about 4.5 Mbps, rather than the usual ~30 Mbps

 

I've noticed another user is reporting similar problems in this thread:

https://community.bt.com/t5/BT-Infinity-Speed-Connection/Hub-3-needs-to-be-restarted-every-day-to-re...

 

 

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jingies
Aspiring Contributor
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Message 18 of 23

Re: BT infinity hub requires multiple resets daily

After running another speedtest (wednesday, ~8am), the laptop connected directly through the modem is now at a much more usual 37 Mbps.

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Distinguished Guru
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Message 19 of 23

Re: BT infinity hub requires multiple resets daily

Looks like your hub is broken.

Also, are you getting slow speeds at peak time?
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jingies
Aspiring Contributor
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Message 20 of 23

Re: BT infinity hub requires multiple resets daily

So how do I go about getting the hub replaced?

 

I hadn't noticed any speed problems, and a test I've run now (17:37) shows 37 Mbps.  I'll do a few more tests through the evening, but the slow one yesterday might have been a one off glitch.

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