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Distinguished Guru
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Message 21 of 23

Re: BT infinity hub requires multiple resets daily

You could try a factory reset of the hub
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...

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jingies
Aspiring Contributor
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Message 22 of 23

Re: BT infinity hub requires multiple resets daily

Resetting the hub using the recessed button is what was first suggested in this thread. It didn't help.
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Distinguished Guru
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Message 23 of 23

Re: BT infinity hub requires multiple resets daily

There were cases a few months ago where multiple factory resets of the Homehub eventually fixed it - don't ask me why though.

When you've had enough of factory resets, you'll have to ring the helpdesk for a replacement.
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