I'm on BT infinity 2 (HomeHub 5A) and am under the impression that my connection isn't exactly rock solid when gaming despite my ping being decent (17-35ms). This is contrasted to my Virgin connection elsewhere which I've never had a problem with. Frequently when playing Overwatch I will receive the packet loss symbol, and almost constantly I have the lightning bolt symbol (which indicates that the server is extrapolating) accompanied by visible rubberbanding. Every now and then I will also get a spike in latency (and things will halt to a standstill). I've replicated the issues with other PCs and do believe it an issue with my connection/wiring/router/routing.
I ran the BT troubleshooter to check for a broadband fault and it concurred with me that there was one, continuing on to say that it had been fixed. I noticed no change in broadband behaviour and the issue is just as prevalent. I believe the reference was: **Edited** (though this might be incorrect). I've also done the line noise test on the landline and not noticed any noise.
My household has a lot of devices and I've read people's posts noting similar issues who've had success with a new router and modem. I've tried all the available BT troubleshooters to no avail, restarted the hub, set up port forwarding etc etc.
Switching to Virgin does seem rather attractive I must admit (if only for the guarantee of consistent thrice as fast for a tenner less broadband once it's up and running at least) though I'd rather not if it can save me the hassle.
How should I proceed with troubleshooting? Is there anything that can be done? Would you recommend a new router/modem or am I wasting my money and time?
Also in regards to the test socket I unscrewed it, couldn't see a socket but did see lots of wiring. I seemed to be looking at the internals of the socket itself so promptly screwed it back in. If I've missed something do say, here's an image of my socket:
Once the lower section of the socket is removed the test socket is on the right. Any wiring connected to the fron plate is for your extension sockets.
Okay, found it, stupid question but I assume I'm supposed to plug the top wire (which connects to the router) into the test socket rather than the landline?
Faulty filter, or socket wired up wrong.
Are there any other sockets, and are any of them filtered ones? Is there dial tone on any of them?
Is there any wiring on the back of the section you removed, like this Extension wiring connection point