cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
556 Views
Message 1 of 10

BT infinity slow speeds at peak times

Hi

 

I've got slow speed at peak times, I get approx 5 mb  download upload approx 10.

 

Off peak I get approx 48 download  and 10 upload. 

 

Please help

0 Ratings
Reply
9 REPLIES 9
Highlighted
Moderator
Moderator
532 Views
Message 2 of 10

Re: BT infinity slow speeds at peak times

Hi @Draj,

 

Welcome to the community forum. I'm sorry to hear that you are experiencing a slow down during peak times.

 

Please can you run the BT Speed test using the link http://speedtest.btwholesale.com/, the next time you notice the slow down? You'll need to run that test using a wired connection . Once the first test completes, please run the "Further Diagnostics" as this will test your speeds over the BT network and should help us to identify where the slow down is occurring.

 

Once you have run that test, please post back the results?

 

Thanks

 

PaddyB

 

 

0 Ratings
Reply
Highlighted
Beginner
495 Views
Message 3 of 10

Re: BT infinity slow speeds at peak times

Hi

 

I ran the test a few times, each time I ran further diagnostics i kept geting the following error

 

 

Are you able to see the results your end?

 

BT Captute.PNG

0 Ratings
Reply
Highlighted
Sage
487 Views
Message 4 of 10

Re: BT infinity slow speeds at peak times

Just keep trying during peak times.

0 Ratings
Reply
Highlighted
Beginner
479 Views
Message 5 of 10

Re: BT infinity slow speeds at peak times

Hi

 

Just managed to run further diagnostics, see attached.BT capture 2.JPG

0 Ratings
Reply
Highlighted
Distinguished Sage
458 Views
Message 6 of 10

Re: BT infinity slow speeds at peak times

Please do not run any further tests as it will overwrite that result on BT Wholesales' servers
0 Ratings
Reply
Highlighted
Moderator
Moderator
423 Views
Message 7 of 10

Re: BT infinity slow speeds at peak times

Thanks for posting the results @Draj. Which exchange are you connected to?

 

Cheers

 

David

0 Ratings
Reply
Highlighted
Beginner
407 Views
Message 8 of 10

Re: BT infinity slow speeds at peak times

According to a search I did I should be connected to Thurnby, leicestershire
0 Ratings
Reply
Highlighted
Moderator
Moderator
387 Views
Message 9 of 10

Re: BT infinity slow speeds at peak times

Hi @Draj,

 

Thanks for confirming that. There are no problems at the Thurnby exchange but further back there are problems at Leicester Central which requires further infrastructure. There are plans in place for that to be completed on the 10/02/17.

 

Cheers

 

David

0 Ratings
Reply
Beginner
373 Views
Message 10 of 10

Re: BT infinity slow speeds at peak times

Ok

Thank you for looking into this.
0 Ratings
Reply